Operations Administrator Scent Australia stands at the forefront of the Scent Marketing industry in Australia. An exceptional opportunity has arisen to become a valuable member of our vibrant, expanding, and dynamic team based in Port Melbourne. We're looking for someone to work 4 hours/day, and as part of our team, you will collaborate with major Australian fashion houses, luxury accommodation and resorts, prominent property groups, and a diverse range of emerging small businesses.
Key Responsibilities: Call Management: responding to inbound queries, making large quantities of outbound phone calls, and delegating calls effectivelyRun Postage System: manage our customer postage serviceManaging Database: maintaining meticulous and up-to-date recordsCommunication: facilitating effective communication between customers and internal managementCustomer Care Tickets: managing the inbox and resolving customer issues promptlyCustomer Care: liaising with key clients to ensure exceptional serviceGeneral Admin: handling various ad-hoc administrative tasks Skills and Experience: Communication Skills - outstanding verbal and written communication skills with exceptional phone manners.Work Experience - experience working in a customer service/Operations role Customer Care Traits - discipled, organisation skills, optimistic, high emotional intelligence, patient, and attentiveAdmin Traits – strong attention to detail, communication skills, problem-solving abilities, negotiation skills, and strong ability for teamwork Why Scent Australia: Lots of opportunity for growth within the business. This role will start as part-time and grow into a full-time position. As we grow together, this role can transform into a Coordinator positionCompetitive salary and enticing performance bonuses A motivating office environment that sparks inspirationComplimentary BBQ lunches every FridayMeet our delightful office puppies, Noodle & RoxyEmbark on a journey of experience in a well-established, market-leading business on a fast-paced growth trajectoryEnjoy a variety of employee discounts and benefitsCentrally located office in Port Melbourne
