Operation Manager

Role: Operation ManagerLocation: Cracow, PolandType: UoP (Permanent/Contract of Employment)Job DetailsDescription Of The PositionAs a Technical Support Manager, project management responsibilities include delivering and managing every project on time within budget and scope.The manager is responsible for ensuring the success of our customers by effectively managing a team along with associated support projects and processes.This role involves handling critical customer escalations, career development of individuals, and project management processes.Apart from regular day-to-day activities, the role involves strategic planning to grow the team, run projects of organizational importance, and guide and mentor the next cadre of leadership as per organization values.Candidate ProfileThe candidate is expected to be independent, self-motivated, proactive, results-oriented, and able to define and provide a high level of customer satisfaction through the delivery of world-class support services.Managing day-to-day operations by interacting with clients and the team effectively to achieve customer satisfaction and delivery.Leadership - handle technically challenging and politically sensitive customer situations.Strong communication skills.Effective, polished interaction with customers to gather information quickly, explain customer responsibilities in resolving issues, communicate next steps and status, and inspire confidence.The successful Operations Manager has the drive and intellectual horsepower to resolve difficult customer issues directly, supports customers through telephone, email, and chat services as applicable, and demonstrates troubleshooting skills with the help of engineers, along with cross-team collaboration.
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