Update your details, view your application and progress >> Login Job search Job search e.g. "Administrator, Melbourne" Refine searchWork type Full time 1 Hybrid 1 Region Australia 1 Location Australia Queensland 1 South Australia 1 Victoria 1 Western Australia 1 Brand Product and Technology 1 Category Corporate & Group Travel 1 Onboarding Success Manager - South Bank, QLD Apply now Job no: 522130 Brand: Product and TechnologyWork type: Full time, Hybrid Location: New South Wales, Queensland, South Australia, Victoria, Western Australia Categories: Corporate & Group Travel, Information & Technology Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. About the Opportunity This role can be based in all cities with FCTG HQs. What you will be doing: Consultancy Identifies, evaluates, and recommends options, implementing if required Takes responsibility for understanding customer requirements, collecting data, delivering analysis and problem resolution Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements Seeks to fully address customer needs, enhancing the capabilities and effectiveness of customer personnel, by ensuring that proposed solutions are properly understood and appropriately exploited Specialist Advice Maintains knowledge of customer system configuration, provides detailed advice regarding their application, and executes implementation tasks Provides detailed and specific advice in technology and implementations Provides detailed and specific advice in products and services Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the customer Project Management Defines, documents, and carries out implementation projects (typically less than 2 weeks, where there is limited interdependency with other projects), alone or with team members, actively participating in all phases Identifies, assesses, and manages risks to the success of the project Agrees project approach with stakeholders, and prepares realistic plans (including quality, risk, and communications plans) and tracks activities against the project schedule, managing customer involvement as appropriate Monitors costs, timescales and resources used, and acts where these deviate from agreed tolerances Ensures that implementation projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are recorded Customer Onboarding Lead and own the customer onboarding process to deliver outstanding experiences for our new customers. Lead both internal and external meetings Conduct customer training Consultancy and project management Configuration & Implementation Configure and implement new customers and re-configure/re-implement existing customers Implement customer on required technology Troubleshoot and solutions focussed You'll be perfect for this role if you can showcase: Ability to manage conflicting priorities while meeting customer expectations Experience dealing with difficult or high-pressure situations / negotiation skills A detailed knowledge of the Corporate businesses and how they relate to Flight Centre Travel Group as a whole an advantage Ability to lead meetings and customer training - engaging all levels within the business Professional and respectful in dealing with customers Ability to build trust in relationships Excellent analytical and problem-solving skills Excellent attention to detail It will be an added advantage if you have: Experience in one or all of the following systems: Serko/Savi, Lumina, Agentport, Sabre and Concur Travel industry experience Development: individualised Learning & Development pathway options Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more Flexibility: Monday to Friday week,business hours with flexible options available Brightness of Future: career opportunities in a network of brands and businesses across theglobe -we promote from within Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym Mental Health: support and Employee Assistance Program for staff and family Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon, Portugal in 2024) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and the Flight Centre Foundation; paid parental and volunteer leave Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment We value you Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you! Apply today to join a world-class team! #LI-CM1#CTAU#LI-Hybrid Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.Applications close: 19 Jul 2024 E. Australia Standard Time Onboarding Success Manager - South Bank, QLD New South Wales, Queensland, South Australia, Victoria, Western Australia Product and Technology Full time role can be based in all AU cities with FCTG HQs. Onboarding Success Manager - South Bank, QLD New South Wales, Queensland, South Australia, Victoria, Western Australia Product and Technology Full time role can be based in all AU cities with FCTG HQs. Privacy Preference CenterYour PrivacyYour Privacy Always Active
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