About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to come and join our global business. Reporting into Head of Professional Services, APAC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. Our Sydney office: Level 4, 346 Kent Street, Sydney NSW 2000
\n KPIsOnboarding Lead time - average of 7 business days per Professional Services Specialist Partner OnboardingUnderstand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project planBe able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software & the Marketplace in order to provide solutions into the Partners' business requirementsLead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live datesDemonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment featuresAssist our partners in representing themselves in the best possible manner on our platform MarketplaceProvide continuous quality assurance on the Marketplace to ensure this looks good at all timeProvide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams Additional Ad-HocComfortable presenting information, and open to feedbackCover other team members Partner projects to ensure we win as a teamEnsure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondenceProactively search for new features, processes & opportunities that may optimize our own internal processes, improve Partner experience and drive conversions This list is not exhaustive and there may be other activities you are required to deliver. Skills, experience & qualifications requiredCommercially minded, understanding critical needs of Partners onboardingManaging expectations of Partner right from the startExceptionally high organizational and time management skillsExcellent oral and written communication skillsProficient in Excel and data cleaning an assetProject coordination experience or certification highly desiredExperience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an assetAbility to identify problems and opportunities as well as offer or implement actions and solutionsStrong analytical and troubleshooting skillsAn ability to influence others through effective communication and negotiationsFlexible and comfortable working in a fast-paced and changing environmentCreative thinking and problem-solving mindsetAbility to interact with people from across the business and build strong relationships, including the ability to effectively influence upwardsTeam player - must be happy to 'roll sleeves up' and assist the team whenever requiredSelf-starter and highly proactive approach At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview ProcessScreen Call - Video-call with a member from the Talent Team (30m)Skills & Experience - Video-call with PSS Hiring Team (30m)Technical Ability & Cultural Assessment - In-person with PSS Hiring Team & General Manager, APAC (60m) We aim to finalise the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
\nInclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
