Onboarding Experience Specialist (6 Month Ftc)

The role We are looking for a hybrid Onboarding Experience Specialist responsible for making outbound calls to new sign-ups, providing support, and promoting our payment processing solutions to solve their pain points.

You will be responsible for contacting customers, understanding their needs and supporting them to onboard and start using GoCardless. The ideal candidate should have either a customer onboarding or sales background and be able to confidently communicate the value of our services to potential clients.

This is a 6-month contract role with a possibility of extension.

Working hours:9:00 am - 6:00 pm, Monday to Friday

Location: 1-3 times per week in our office, "The Commons Cremorne" 10-20 Gwynne Street, Cremorne, VIC 3121, Australia

What excites you Contacting new sign-ups and existing leads to promote our payment processing solutions Building rapport and relationships with potential clients by providing excellent customer service and support Identifying the needs of potential clients and communicating the value of our services to increase conversion rates Effectively handle objections and provide solutions to client concerns Collaborating with other teams to understand the detailed workings of the product. You will be the single point of contact from sign-up to activation Keeping up-to-date with industry trends and product knowledge to provide the best service and advice to potential clients What excites us You have experience working in a call centre environment You ideally have experience in outbound sales in a B2B role You have excellent communication and interpersonal skills You have a customer-centric attitude and the ability to work in a fast-paced environment and meet targets You have strong organizational and time-management skills You are good at finding ways to motivate yourself and your teammates. We pride ourselves on positivity and camaraderie You embody the core values of GoCardless (Be Humble, Care Deeply, Act with Integrity, Start with Why and Make it Happen) French language skills are a bonus

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