Office Management (Administration & Office Support)
Full time
As a premier global asset management and disposition company, Ritchie Bros. helps thousands of people around the world buy and sell heavy equipment, trucks, and other assets every month. With our multiple selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted worldwide for making buying and selling easy, efficient, fair, and transparent.
If you're an innovator with an entrepreneurial spirit, we want you to join our growing team as we transform the global used equipment market.
We're looking for an Office Operations Manager to work at our auction site in Geelong, VIC. The Office Operations Manager (OOM) plays an integral role within the Australian team, overseeing the day-to-day operations of the administrative and customer service functions and providing direct support to the Director of Operations & Field Operations Manager.
This role is key to ensure all office operational functions are executed professionally and in a timely manner. Effective interaction between Yard Operations, Sales, Finance and Support functions, to ensure a smooth & efficient consignment to cash process are critical to the success of this role.
The Office Operations Manager will develop strategy, enhance team performance, and ensure compliance while guiding the office operations team members, drive an enhanced customer experience, and implement optimal practices throughout all levels.
*Some Interstate travel will be required to support off site sales, train team members and provide operational support and guidance to your interstate team members. The Opportunity: Our ideal candidate is energetic, motivated, and a highly organized team player with a focus on customer experience and developing your team. In this role, you will:
Oversee all auction set up tasks, support services, vendor management and payment, catalogue management and sale day operations. Ensure adequate staff coverage, timely PO processing & high level of customer service.Manage escalation of customer concerns and complaints in a timely and professional manner & resolve as required.Develop and mentor office team creating clear succession plans, including setting performance objectives and conducting performance reviews.Monitor cost allocation for Direct Expenses & Overheads to ensure they are on/under budget.Manage all aspects of office operations including overseeing the day-to-day functions including office workflow efficiencies and ensuring that telephones are answered promptly and courteously.Handle customer auction payments including collection calls and payment holdbacks as required.Schedule customer service staff to ensure maximum customer service levels.Manage adherence to company policies, procedures and best practices.Monitor and measure service metrics and implement improvements or changes to workflows and resource allocation to support continuous improvement.Provide input to the budget and strategic decisions that affect the office operations teams.Be a subject matter expert for all projects relating to office operations.Generate reports as required.Provide operational support for new initiatives implemented by the company e.g. BAS, IAA and Gordon Bros. Alliance.Ensure that all staff adhere to governmental regulations and requirements for payment reporting, DMV regulations, sales tax collection and exemption.Here's what you bring: Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection/remittance, vehicles or heavy equipment, and DMV document processing.Minimum of 3 years' experience in a fast-paced customer service environment.Minimum of 2 years' experience in a supervisory role, including handling & resolving customer complaint escalations.Outstanding people skills – you're outgoing, diplomatic, patient, and a good listener.Demonstrated ability to handle multiple projects / initiatives effectively and prioritize work to meet strict deadlines in high pressure situations.Proven ability to lead, mentor, coach & enable change.Fantastic computer skills, including the ability to master new systems and think quickly and make good decisions on the fly (auction time is intense and hectic!).What we offer: Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we've proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here's how:
Competitive base salary + annual bonusA comprehensive benefits package with private health cover for the whole family as well as salary continuance, TPD & Life Insurance.Catered meals at auction timeEmployee Share Purchase PlanOngoing training, professional development, and tuition reimbursement*Working within an international and growing organizationGym membership reimbursement*Access to our EAP (Employee Assistance Programme)Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through our family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities by all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.
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