Hope Ability is an organisation based in Northern Territory, providing a range of exceptional support to eligible people with a disability. The Office Manager supports Hope Ability by providing service to the public, management, and participants through efficiency and professionalism in an environment where we care for those in the community with a mental and/or physical disability. The person will support the Management Team as a priority and assist other staff when required. Key Roles and Responsibilities Provide to both the participant, customer, and Hope Ability a high level of professionalism with all customer service functions. Ensure the information being provided to all customers is accurate, given the support of the respective service areas. Ensure that the customer is always treated in a professional, tactful, and empathetic manner. Promote a positive and professional image for Hope Ability. Maintain confidentiality at all times. Work with limited supervision. Promote Hope Ability's image of a professional and efficient organisation through demonstrating a high level of customer service. Carry out any other duties within the limits of the employee's skill, competence, and training. Administration Duties Provide administration support to the Management Team, in particular the OH&S Manager, the Quality Manager, the Human Resources Manager, and the Senior Manager for Staffing and Customer Systems. Provide administrative support to other sections of Hope Ability, e.g., typing, filing, data entry, photocopying, and other tasks as required. Provide leave coverage to the Reception area. Monitor work performance of other staff. Maintain records and accounts of the office. Key Selection Criteria Demonstrated successful experience working in an administrative environment with an emphasis on office administration; previous experience working in Mental Health will be looked upon favourably. Highly developed written and verbal communication and interpersonal skills, with a demonstrated ability to build rapport and maintain relationships with a wide range of people, including executive management team members, customers, and employees. Proficiency in the use of Microsoft Office suite and other programs (including Word, Excel, Outlook, Power Point, Adobe), and the ability to apply relevant Information Technology applications. Proven time management skills, a demonstrated ability to manage and prioritise a range of tasks, and work to deadlines whilst adapting to changing priorities and work demands. A high degree of ethics, integrity, and professionalism, with the proven ability to maintain confidentiality. Demonstrated experience with administrative processes and knowledge. The capacity to work both independently and as part of a team; and the ability to exercise initiative and judgement where practices and directions are not clearly defined. Applicants will need to undergo a physical capacity assessment and drug and alcohol test prior to employment. Applicants must also have an OCHRE card (working with children) and NDIS Worker Screen Card or be willing to obtain prior to employment. Hope Ability is an Equal Opportunity Employer. We celebrate diversity and are passionate about creating an inclusive team environment. Job Type: Full-time Pay: $65,000.00 – $75,000.00 per year Schedule: 8 hour shift Monday to Friday No weekends Work Authorisation: Australia (Preferred) Work Location: In person #J-18808-Ljbffr