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An exciting pre-opening opportunity exists for a Night Manager to join our team at Hyatt House South Melbourne. This role offers the unique chance to be part of launching the Hyatt House brand in Australia, with the hotel scheduled to open at the beginning of 2025. Based on site in South Melbourne, the Night Manager is a vital role within the Front Office Team. You will support the Front Office Management Team in supervising and managing the day-to-day operations of the hotel, with a key focus on ensuring a smooth and efficient night audit process and guest profile management.
ResponsibilitiesComplete the daily night audit process for the hotel, ensuring accuracy.Supervision and support of the Overnight Front Office Team, ensuring exceptional and efficient service is delivered at all times.Handling of guest queries, as well as internal guest feedback and enquiries, in a friendly and efficient manner.Be responsible for training and development of the Front Office Team.Responsibility for the safety and security of the hotel and our guests overnight, in the absence of senior management.Respond to emergencies within the hotel, acting as Chief Warden and First Aid Officer.QualificationsYour background: Previous experience as a Night Auditor.The flexibility to work a rotating roster, including weekends and public holidays.Excellent time management skills with the ability to multi-task and keep calm under pressure.Exceptional interpersonal and communication skills, along with strong service recovery skills.Responsible Service of Alcohol (RSA) Certificate.Full Australian Driver's License (international driver's license may be considered).Hyatt House employees enjoy various benefits, including in-house training programs, discounted dining, complimentary hot beverages, discounted staff parking, discounted and complimentary accommodation across Hyatt Hotels worldwide, and complimentary laundry for work-related items.
Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity, and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.
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