About our Business
Since our humble thrift shop beginnings, we've come a long way in the second-hand space. We've grown from a single shop to a global reuse champion! Every day at Savers, we proudly embrace our purpose to Champion Reuse. Creative, meaningful, dynamic, and fun–we're a big little company that makes an impact in real ways, every day. How we do it, and the people that we do it with, matters a great deal.
About the Role
Reporting to the Store Manager at our New Marleston store , opening 2025, the Retail Manager is responsible for leading our Retail Operations Team. The Operations team is responsible for ensuring our Savers customers and donors receive exceptional customer service.
A typical day for the Retail Manager might include:
Analysing the previous week's results and adjusting the sales floor to maximize sales
Meeting with your Store and District Manager to plan the next retail quarter
Coaching a team member on how to provide amazing service at our registers
Welcoming a new team member into our business, ensuring they are having an engaging onboarding experience
Leading by example and role-modelling outstanding customer service by engaging with our wonderful customers and not-for-profit donors.
About You
To ensure you can hit the ground running, you will have a mix of the following:
Availability for full-time hours – Monday to Sunday on a rotational roster
Experience managing teams in a fast-paced environment – you might have worked in retail, production, warehousing, hospitality, or other customer-focused industries
Strong communication and coaching skills – you know how to empower and inspire your team to achieve their goals
Impact driven – you want to make an impact on your team and your community
Customer focused – we make service count, so you will need to be passionate about providing an exceptional experience at every interaction with our valued customers and donors
Eager to learn – you are always looking to find a better way, adapt and improve
Do the right thing – you are passionate about standing up for what's right and doing what you say you will
Celebrate uniqueness – we are made up of people from many different backgrounds, so you recognize that we all have something special to contribute.
We are a team of thrifters, always searching for the unique and one-of-a-kinds. With training, career development, and bonus opportunities, our team is a great one. You'll positively impact Team Members, Customers, Donors, Your Community, and the Environment. If you are looking for a fulfilling place to work, with opportunities to grow, we want to meet you!
Click 'Apply now'!
Please note:
- further processes such as police checks may form part of the application process.
- due to the high volume of applications, only shortlisted applicants will be contacted.
No agencies thank you.
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