Network Service Lead

About us blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.
We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership.
When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience.
We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.
Due to continous growth, we have an exciting opportunity for a skilled Network Services expert to join us.
This role can be based in any location in Australia-preferably Melbourne, Sydney or Brisbane.
Responsibilities Provide 4th level technical support and guidance when required.
Maintain the highest-level technical certifications across vendors within the Network space.
Be a key Network resource during major Network related incidents and drive the incident to resolution while providing clear communication to our customers.
Take ownership for Service Catalogue items related to your Network services.
Working with the monitoring team to ensure best practice monitoring configurations are setup and are notifying the network team proactively on Network issues.
Develop and own monthly reporting capability within the Network space that demonstrates value to our customers.