About Us: As a financial intermediary service for NDIS participants, Alpha Plan Management assists clients get the greatest benefit from their NDIS plans. We provide reliable, timely & secure financial administration services to give our clients the freedom to live their life!
The Role: We require a professional with proven data entry and accounts experience, ideally in the disability sector, to join our expanding team. You will work closely with our dedicated team to ensure our participants receive a personalised, consistent & professional service.
Responsibilities will include:
Accurate and efficient data entryProcessing of accounts in a timely manner based on the NDIS price guide, to ensure our clients maximise their funding in accordance with their goalsResponding to all accounts enquiries, electronic & verbal, in a professional & efficient mannerUsing our purpose built CRM to maintain accurate records of all enquiries & communicationDeliver all advice in a personalised & empathetic manner to maximise client satisfaction & retention.About You: You will have strong experience in providing financial and administrative support, including day to day management of the accounts receivable, accounts payable and all aspects of invoicing. A commitment to utilising Alpha Plan Management's systems to achieve delivery in a timely & professional manner is critical.
To be successful, you will be able to demonstrate the following:
Essential Demonstrated experience in data entry in an NDIS settingStrong attention to detail, time management, problem solving & organisational skillsProficiency to use multiple technology platforms & client management systemsDemonstrated experience in delivering exceptional customer serviceExceptional interpersonal skillsExcellent verbal & written communication skills & the ability to maintain relationships at all levelsDesirable Experience working in a community, financial environment or supporting people with disability &/or their familiesCert IV in Bookkeeping and AccountingBenefits: Alpha Plan Management offers:
Competitive remuneration, based on experienceSupportive & collaborative team environmentEstablished structure & dynamic systems to enable transparent service deliveryApply Now: Please submit a Cover Letter & Resume addressing the criteria, as soon as possible. The recruitment process will commence immediately.
Alpha Plan Management is committed to an inclusive workforce & encourages applications from people of culturally diverse backgrounds, including those who identify as part of the Australian Aboriginal and/or Torres Strait Islander Community.