NEW opportunity at CTM National Operations Manager - Australia & New Zealand.
05th November, 2024About CTM
CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure, and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world!
About the Role
Reporting to the COO, the National Operations Manager is a senior leadership role within the CTM ANZ business that will entail both direct leadership responsibilities for CTM operations that are national in coverage and act as a general leadership focal point for activities, initiatives, and projects across all CTM ANZ operations.
This diverse role will oversee directly the After Hours, CTM Assist, and Training departments along with consideration for other national operational functions as deemed appropriate. The National Operations Manager will also act as a central point of focus across all CTM operational activities to develop, implement, and continually improve the consistency of best practice workflows, automation, efficiency improvements, quality control processes, and procedures across all CTM Operations to ensure the consistent delivery of highly efficient and effective service for all CTM clients.
This role will work hand in hand with the Heads of Operations across CTM ANZ and in tight conjunction with other departments such as the National Support Team and Technology team to spearhead cross-functional projects that drive operational business transformation through efficiency, consistency, and best practice standards.
The ideal applicant will have a good operational foundation and be tech-savvy in order to continually seek new and improved methods, structures, processes, and system utilisation for the CTM operations and act as an operational lead point of input for cross-functional projects and initiatives within the CTM business.
Skills and Experience
• Proven leadership and people management skills.
• Operational leadership.
• Strong strategic and analytical skills.
• Ideas and solutions orientated.
• Solid understanding of best practice and quality analysis and implementation.
• Excellent written, verbal, and interpersonal communication skills.
• Tech-savvy with a drive for business improvement and transformation.
• Able to work in a fast-paced environment.
• Able to work independently.
• GDS experience or knowledge.
Why CTM?
CTM offers a strong, established, and sustainable work environment. We support and empower our employees and their development guided by our core values Connect, Evolve & Deliver.
CTM offers a range of employee benefits including:
Travel & Hotel discountsHealth and Wellness (e.g., Health Rebate, Mental Health Support)Training and Development opportunitiesTwo paid Chill-out DaysAnnual Volunteer DayPurchase LeaveBlended work arrangements with hybrid WFH flexibilityCTM is committed to the unique contributions of all our people and actively encourages candidates with all abilities and diverse backgrounds to apply.
APPLY NOW to get started with your career at CTM!
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