Update your details, view your application and progress. Apply now Job no: 532917 Work type: Full time Location: Melbourne Categories: Administration & Office Support We have an exciting opportunity for a Museum Lead to serve as an ambassador for our banking client's unique curatorial experience, engaging with their customers, general public and associated communities to promote and deliver a museum experience that enhances their brand, values and purpose. This Full Time opportunity is located in the Melbourne CBD and is part of the broader Workplace Experience team located in corporate offices nearby.This role will have you become the subject matter expert of the museum's exhibition, delivering a comprehensive curatorial experience about our client's history to all visitors, making each encounter engaging and educational.The Museum Lead will manage tour bookings to a daily schedule and event reservations on site from end to end, in coordination with the broader corporate host and hospitality teams, with regular collaboration with the property services and onsite retail banking team, to ensure a safe and compliant environment is provided at all times, for all visitors.In addition, the role will be responsible for the critical function of collaborating with neighbouring entities and relevant historical and tour guide organisations, as they build and maintain strong working relationships with such groups to ensure all activities are managed and delivered seamlessly (including the delivery of soft services, such as cleaning).To bring all of this together, the Museum Lead will work with our client's technology support teams to ensure all audio-visual equipment and content is the museum exhibition is maintained and working at all times.In addition, the role will be responsible for delivering the unexpected, making each encounter enjoyable, exciting and personal. As an ambassador for brand principles, culture and values, this role is perfect for someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.The Position:Accountability for Workplace Experience for the site/s and working in sync with the broader teamAccountable for the upskilling & training, performance and service delivery of colleagues as requiredProvide a friendly and engaging experience and customer service, meeting all visitor expectations and acting as the face of the client's brand.Represent ISS as a professional, responsive and committed partner to the success and continuous improvement of the contract.Understand the safety cultures: E.g.: Maintain a Zero Harm Culture / Hazard identification / Near Miss and Incident Reporting / Client-specific safety systems and requirements.Ensure the working environment is safe, functional and well managed.Maintain the assigned commercial site/floors as the corporate showcase to all visitorsEnsure all relevant process documents, procedures and listing are accurate and up to date.Follow end-to-end journey in relation to cleaning and reactive maintenance needs raised.Support and drive engagement to all events and activations.Support relevant communities in delivering experiences that are accessible and inclusive.Ensure client's database data accuracy is maintained and all relevant mailboxes are monitored and managed.Consider sustainability and cost savings in all decision-makingCompetitive remuneration package on offer!Company laptop and mobile providedJoin an inclusive workplace that values diversity and promotes equal opportunities for all employeesAt ISS we prioritise employee and workplace safety. We strive to continually maintain a safe working environment for all of our employeesWe value and support your growth and development. Ongoing training provided via our internal Learning Management SystemInternal promotions and opportunities within our global organisationAccess to staff discounts with a variety of companies including insurance and childcareWork-life balanceStrong experience in hospitality or customer service role with outstanding track record of delivering exceptional customer experiencesExperience in delivering and/or hosting eventsDemonstrated ability managing stakeholder relationships High level of interpersonal skills including MC or public speaking experienceExcellent customer relationship skills and the ability to work with difficult situations in a positive mannerProficient in Microsoft Office suiteSound time management skills, self-motivated, organised, and have the ability to work unsupervisedSolution focused team playerAble to provide a clear police check dated in the last 3 months and other compliance requirementsTo apply for this role please click on the 'apply' link and complete the online application.ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterens, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.Advertised: 27 Jun 2024 AUS Eastern Standard TimeApplications close:We will email you new jobs that match this search.Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription.The email address was invalid, please check for errors. Do you have a keen eye for detail, a passion for history and a desire to support communities to deliver an engaging and educational experience? Our team is growing and we are currently seeking experienced Health and Safety Advisors to join our Resources Operations team on 8 days on, 6 days off Fly-In-Fly-Out roster from Perth Airport to our sites throughout regional Western Australia.We have Full Time Grounds/Handyman utility role at our site near Broome/Derby.Are you ready to embark on a rewarding career as a cleaner team leader and contribute to a dynamic team? Look no further!Deliver exceptional cleaning services to Public Schools and Government departments across Murwillumbah, Ballina, Mullumbimby, Lismore & Tweed Heads. Do you have a keen eye for detail, a passion for history and a desire to support communities to deliver an engaging and educational experience?
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