Front Office & Guest Services (Hospitality & Tourism)
We have an opportunity to join our wonderful team at our Canberra property in the role of Guest Service Agent.
About the Role
As a Guest Service Agent, you will play an integral role delivering service excellence.
You will be provided comprehensive training to equip you with the tools required to perform at your best.
You will work in a team member focused environment which will provide you opportunities to develop your skills and ultimately grow your career within Meriton Suites.
You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Brisbane, the Gold Coast, Canberra and Melbourne.
Your key responsibilities
Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests.
Ensure all guests are warmly welcomed during check-in, check-out and throughout their stay.
Promote and up-sell hotel facilities and services through solid product and service knowledge.
Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations.
To be successful in this role you will have
Experience in customer service.
A passion for the hospitality industry.
Impeccable grooming and presentation.
Ability to work in a team environment and under pressure.
Similar experience in a 4-star or 5-star hotel (desirable).
Full availability to work a 7-day rotating roster.
Why Meriton Suites?
Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationally.
Base + Super + 17.5% Annual leave loading for award-based employees.
Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne.
'Merit Academy' our online training platform to further develop your skills and knowledge.
Paid Parental leave.
Access to Employee Assistance Program (EAP) to provide professional and personal advice.
Friends and Family discounts.
Team activities and social events.
Induction program for all new starters.
If you would like to be considered for this opportunity, please click on the Apply Now tab below.
Only short-listed applicants will be contacted within 7 days of application.
Permanent residents only may apply.
Please note that we will not consider external agencies as recruitment for this role is handled internally.
Your application will include the following questions:
Do you have customer service experience?
How many years' experience do you have as a guest services agent?
Which of the following statements best describes your right to work in Australia?
Are you available to work on a rotating roster?
What's your preferred work type?
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