Medical Receptionist & Administration Assistant Box Hill VIC 3128, Australia Req #287
Tuesday, 13 August 2024
About Avant
Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years. Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our members, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.
About The Role
Avant Practice Solutions are a premium provider of medical practice management services across Australia. We support a variety of medical specialists, as well as general and surgical practices, by providing off-site administration and practice management services. Due to continued growth, fantastic full-time and part-time opportunities for compassionate and efficient Medical Receptionists are now available in our Box Hill location (training based in Kew East).
Office Hours: Monday - Friday, no weekends!
This is an opportunity to showcase your skills as a caring and service-focused receptionist in a modern environment providing off-site medical administration services for several different medical and specialist practices.
Benefits of working for Avant
• Career progression opportunities and professional development
• Community engagement opportunities including volunteering
• Fun, friendly and motivated team
• Great work-life balance with no weekend or after-hours work
About You
We are looking for a dedicated and positive individual with drive, to make a real difference to our doctors' practices. This position in Kew requires an adaptable and confident person, with a strong drive to provide only the highest quality service. Medical experience is desirable but not essential.
You will be working with a range of surgeons and physicians. Even more important will be your proven track record in providing excellent customer service with empathy and respect.
The ability to quickly learn a range of different practice software packages (e.g. Genie, Clinic to Cloud, among others) will be needed for success in the role.
Key duties include:
• Booking and arranging of appointments
• Managing patient phone enquiries
• Liaising with patients, providers, hospital staff & referrers
• Filing and medical administration processes and general office duties on cloud-based platforms
To be successful you will have:
• Ability to multi-task effectively with consistent attention to detail
• Excellent communication skills and professional phone manner
• Work cohesively within a team but also able to work independently
• Confident with computers and new technology
• Strong organisational and time management skills
If you are looking for a career-enhancing role with a friendly, dynamic and professional work environment where your contribution is valued then this is the role for you.
If this role sounds like the one you have been looking for and you are ready to hit the ground running, please apply now. We would love someone to start ASAP, so don't delay!
Why work at Avant?
We value our people by offering an inclusive workplace, career development and internal mobility opportunities. Your development is our priority and we have a variety of learning and development programs that will support you in your career. We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support. We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.
Please note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons.
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