Job Function: Customer Service / Call CentreWork Type: Ongoing - full timeAbout this roleImagine leading operations where history, science, and culture come together to create unforgettable experiences! Museums Victoria invites you to be part of our transformative journey as Manager, Museum Operations.
This role provides strategic and operational leadership, ensuring that every visitor's journey is engaging, inclusive, and inspiring.
You'll oversee day-to-day operations, collaborating across teams to lead and support the following:
Lead and develop the Visitor Engagement and Bookings & Enquiries teams to achieve Museums Victoria's vision and mission.Maintain and enhance operational systems to provide a safe, welcoming, and engaging visitor environment.Plan and manage department budgets, ensuring operational efficiency and adherence to financial goals.Collaborate departments to optimise museum operations and enhance visitor experiences.Develop strategies to drive visitation and revenue while continuously improving the visitor experience.Manage operations for major facilities and events, including the Royal Exhibition Building Dome Promenade and Touring Hall exhibitions.Respond to complex visitor feedback and complaints, ensuring high standards of customer service.ABOUT US Museums Victoria is Australia's largest public museum organisation, caring for the state's scientific and cultural collections. Our venues include the Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema, and the World Heritage-listed Royal Exhibition Building.
To learn more about Museums Victoria, visit https://museumsvictoria.com.au/.
ABOUT YOU: You bring a passion for exceptional visitor experiences and a proven track record in operational leadership. You're experienced in building and maintaining an amazing culture, managing resources, building cross-functional relationships, and driving continuous improvement in a dynamic and fun environment. With strong strategic thinking and a commitment to inclusion and accessibility, you're ready to join Australia's largest public museum organisation.
KEY SELECTION CRITERIA: Demonstrated experience in customer service leadership and enhancing visitor experiences.Strong strategic advisory skills and the ability to support executive decision-making.High-level negotiation, communication, and interpersonal skills, with an understanding of Australia's culturally diverse society.Commitment to transparency, integrity, and ethical decision-making.Strong project management and organisational skills, with a focus on operational excellence.OTHER INFORMATION: This is a full-time, ongoing position with a salary of $130,673 (base of grade) plus 11.5% superannuation.
HOW TO APPLY: To view the full position description, visit [Careers – Museums Victoria](https://museumsvictoria.com.au/careers). From our Current Vacancies page, select "All Jobs" and click on the listing for this role.
To apply, submit the following documents:
(1) A cover Letter, detailing your skills and experiences relevant to the key selection criteria.
(2) Your Resume APPLICATIONS CLOSE: 10 January 2025 (11:59 pm)
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