· Part Time Position · Guaranteed base earnings · Paths for career progression with a trusted national brand Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Mack Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always!
to their customers.
In this role you will: · Actively manage Harvey Norman customer repairs & servicing · Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date · Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service · Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting · Run weekly reports for repairs/service jobs as required by the Proprietor · Advise customers of arrival of stock and organise delivery as requested by the Proprietor · Be Health and Safety conscious What we require: · Experience in (or ability to work in) a customer focused, successful retail business · Experience working in a high volume administration role · Capacity to juggle multiple tasks with a flexible, 'can-do' attitude · Customer service champion with very strong communication and interpersonal skills · Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills · Familiarity with Australian Consumer Law (desirable) · Being full of energy, ambitious, confident and flexible · Friendly, outgoing, approachable and work well as a team member.
· Ability to service customers while managing work tasks around their needs · Going above and beyond to provide exceptional customer focused problem solving.
· Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services What we offer: · Generous staff discounts · Harvey Norman is a strong advocate of career progression with a wide support network for professional development · An environment where good performance is recognised and rewarded · A flexible and positive work environment If this role exhilarates your passion for a new opportunity then please submit your application for consideration.