Maintenance Support Officer

Our client is seeking a Maintenance Support Officer to join their team in Maryborough. This busy role will see you provide efficient and high standards of customer service to customers.As the Maintenance Support Officer, your duties will include but will not be limited to: Call Centre environment within small teamArranging responsive maintenance for Government AssetsAnswering or making customer calls to address their maintenance needsEngaging with callers to confirm or clarify information and calming angry customers, as neededBuilding relationships with customers and contractorsAppropriately using software, databases, scripts, and toolsUnderstanding and striving to meet or exceed call centre metricsProviding consistent customer serviceTo be successful in this role, you will have:Previous Call Centre experience will be highly regarded.Demonstrated high level interpersonal skills including negotiation, minimisation of aggression and dispute resolution as appropriate.Ability to meet KPI's.Excellent communication skills.Ability to work in a team.This role offers an hourly rate of $49.40 + Super, an immediate start and an initial 3-month engagement with a possibility of an extension.
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