Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity, and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
• $28.64 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional information:
• This role is Permanent Full-time, 76hrs/fortnight
• The internal title for this role is Fulfilment Operations Coordinator
• This role requires availability to work Monday – Sunday 6:00am – 7:00pm & Friday 6:00am - 9:00pm
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
About this work area
As a Fulfilment Operations Coordinator your responsibilities will include, but are not limited to:
• Coordinating and supervising the daily operations of the Fulfilment Operations team to secure efficient and safe fulfilment processes.
• Support the team both in planning/leading and performing tasks for major areas of responsibility, such as picking, packing, unloading, loading and replenishment of goods/orders within the agreed KPIs. Whilst fostering a customer-centric mindset.
• Providing feedback on team performance, analysing, and implementing effective solutions where needed, optimising commerciality, and securing excellence in operations.
• Contributing to the implementation and achievement of the Fulfilment Operations department goals.
• Maintain a clean, organised, and safe environment throughout your area of responsibility. Ensuring adherence and compliance of all safety requirements, Standard Operating Procedures (SOP), including securing a safe environment for customers and co-workers.
• Facilitate onboarding training and on the floor co-worker support to secure competence and the achievement of learning goals within the department.
As a Fulfilment Operations Coordinator you are or have:
• Demonstrated passion for fulfilment operations processes and people's life at home.
• Enthusiastic about teamwork and motivating people, with prior experience supporting the daily operations, coordinating breaks, and delegating tasks.
• A strong advocate for a safe working environment, ensuring that hazards are identified and removed.
• Excellent communication skills, being able to collaborate with stakeholders at all levels to ensure smooth fulfilment operations.
• A detail-oriented person who takes a meticulous approach to tasks and processes to enhance the reliability of the function.
• Energised by continuous learning, with a renew & improve mindset.
• Proficient computer skills and an ability to learn relevant IKEA IT systems, solutions, and tools.
We need people like you
At IKEA, work is so much more than a job. Come join us!
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