Lifestyle Management Couple (Homeowner Experience)Pakenham East, West Gippsland & Latrobe Valley VIC
At Lifestyle Communities, we are humbly passionate about making a difference in the way housing can be provided for people over 50 who are looking to right size to a bigger life.
We build amazing communities around Melbourne and regional Victoria with resort-style facilities and beautiful homes.
We are ASX listed, totally customer-centric, and our touchpoint strategies have enabled us to achieve new home sale referral rates of over 50%.
Who we are looking for:We are seeking a couple to lead Homeowner Experience for our new community at Lifestyle Ridglea, located in Pakenham East.
Lifestyle Managers have an exemplary customer service focus, to live on-site (house provided as part of the role), with one role focused on Office Administration and the other on Facilities Management.
Please note that due to the nature of the living arrangements provided, we cannot support applications from individuals for this role.
Our people are extremely important to us, and we aim to be exceptional in all we do.
At the heart of what we provide to our homeowners are our Lifestyle Managers.
From the first day that our homeowners walk into our communities, our fabulous Lifestyle Managers are there to support and manage the day-to-day operations of the community.
One of the key success factors for this role is to create and maintain a happy, welcoming, caring, and safe community that has high homeowner empowerment, satisfaction, and attracts future homeowners.
As the Admin Lifestyle Manager, my days will involve:Developing rapport and providing outstanding customer service to homeownersManaging the day-to-day site operations of the communityBuilding and maintaining strong professional relationships with homeowners, subcontractors, and the communityManaging the community's financial performance competentlyGeneral office administration and accountsOrganising events, catering, and programs for the communitySupporting the Projects Team, Sales Team, and all other members of Lifestyle Communities as requiredWorking independently while also being part of a broader team and demonstrating a flexible, adaptable attitudeCommunicating effectively with homeowners and working through challenges in a friendly, cooperative, and understanding mannerStrong computer skills – including Microsoft Office, Outlook, and experience in RMS and Salesforce would be idealIn the role of Lifestyle Manager Admin, the hours will predominantly be 9 am – 5 pm, Monday to Friday.
This role will require flexibility to work outside of these hours to support the homeowners, as needed.
There will also be a requirement to attend out-of-hours events, including Meet & Greets, Open Days, etc.
As the Facilities Lifestyle Manager, my days will involve:Developing rapport and providing outstanding customer service to homeownersEnsuring maintenance requests of homeowners are attended to promptly and records of work undertaken are keptEnsuring the delivery of quality services to homeowners in line with their Site AgreementsOverseeing the day-to-day maintenance and preventative maintenance of the communityEnsuring compliance with all legislative and essential services regulationsArranging servicing and/or repairs of all community plants and equipment with preferred contractorsOverseeing maintenance contracts and reviewing them on an annual basisSupporting the Sales Team and other Lifestyle team members as requiredCommunicating effectively with homeowners and working through challenges in a friendly, cooperative, and understanding mannerStrong computer skills – including Microsoft Office and OutlookWhat you need to be successful in the role:The ability to build rapport and engage with homeownersBe autonomous and self-motivatedAbility to quickly pick up new systemsIdeally, experience in a similar management couple role in a related industry (e.g., resorts, hotels, serviced apartments)The package is salary inclusive of super, per role.
On-site accommodation, laptop, and mobile phones are provided for these roles.
Our amazing benefits include:A great culture and flexible working environmentLifestyle Long Weekends (4 paid days per year)Wellness dollarsGenerous employee share schemeLearning and development – we want you to grow and get the most out of your role!Generous parental leave policyAccess to parents and caregivers resource hub, Circle InInvitations to lots of fun eventsWhat will success feel like?In addition to fulfilling the requirements listed in this position outline, you will be inspired and challenged, your learning curve will be steep, and you will genuinely believe in the purpose of the business.
You will wake up eager to start the working day where your contributions are valued and rewarded.
If this sounds like you and you would like to join our team, please submit your cover letter and updated resume to join Lifestyle Communities! *Please note, only shortlisted candidates will be contacted.
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