Introduction:Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.We're growing fast as more people choose to align their banking with their values. We're a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.We currently have three full time, permanent positions available for an enthusiastic and motivated individual to join the bank as a Lending Enquiries Consultant in our Moe office. The Lending Enquiries Consultant is responsible for handling inbound customer enquiries.Why join usWe have big plans to become Australia's most trusted bank and a leading purpose-driven business.As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.We offer flexible working options, competitive salary and 13% super.Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.We are the first bank in the world to care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.What You Will Be DoingInbound enquiries (phone, online, mail & fax) in accordance with Bank Australia's policies and procedures in a professional and efficient manner with an emphasis on delivering exceptional service.Participate in the Bank's quality assurance program to achieve quality, productivity and service targets.A willingness to learn about legislation governing lending and its impact on day-to-day loan processing.Review loan procedures and policy and apply them to day-to-day work.Participate in staff training and development as required.What You Will BringKnowledge of banking products and services, or a willingness to learn.Knowledge of lending legislation (e.g. National Credit Act and Privacy Act), or a willingness to learn.Excellent presentation, communication and interpersonal skills, verbal and written.Ability to identify customer needs through questioning techniques.Ability to investigate, problem solve and follow up queries.Ability to work independently as well as part of a team.Ability to work under pressure.Empathy for customer's financial circumstances.Computer literacy.Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.By submitting an application you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
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