Launch Housing Limited | Fundraising & Donor Experience Manager

Why join Launch Housing
Launch Housing is an independent Melbourne-based community organisation passionately committed to ending homelessness. From providing high-quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much more to ensure your career with us is fulfilling.
Don't just walk past homelessness. Join the solution.
Our permanent and fixed-term employee benefits include: Contributing to useful and rewarding work and giving something back to the community Wellbeing days, ceremonial leave, carers leave and study leave Flexible working arrangements Purchased leave 17.5% leave loading 8 weeks' gender-neutral paid parental leave after 12 months of service for both the primary and secondary carer Training and career growth opportunities across Launch Housing A portion of your income can be tax-free by salary packaging your personal expenses Additional tax-free salary packaging on dining and accommodation expenses Positive, supportive and progressive work environment About the opportunity: Reporting to the Head of Philanthropy & Fundraising, the Fundraising and Donor Experience Manager is a critical role within the Partnerships & Engagement team.
The mission of this team is to galvanise the Melbourne community to take action to end homelessness, while challenging the stigma of homelessness.
At the heart of our fundraising strategy, this new hands-on position creates ways for donors to make a difference to homelessness, connecting them to our work and championing the role they play in making change possible.
By using a broad range of direct mail and digital fundraising tactics, smart segmentation and compelling journeys, you will drive acquisition, retention and upgrade of our donors by connecting their passion with impactful giving opportunities.
Key to this role will be finding ways to bring scale to our fundraising program through the use of our CRM, Dynamics 365, to bring smarter automation to donor communications and their experience of Launch Housing.
By taking charge of both the strategic thinking behind our fundraising program and being hands-on in its delivery, this is an opportunity to use your creativity and curiosity to try new ideas, test and learn, to help build a movement for change.
This is a permanent full-time opportunity for 38 hours a week.
What you'll be doing: Maximized fundraising potential: with expert strategy and relationship management, increase donations and donor retention. Enhanced donor experience: Personalized stewardship ensures donors feel valued and connected to the cause. Comprehensive fundraising campaign management: From planning to execution, campaigns are expertly managed for optimal results. Brand integration with all broader communications, building a united brand identity in the minds of the donor, contributing to an overall growth in brand equity. Creating and implementing strategies to attract new donors with a key focus on digital acquisition. Leading the implementation and delivery of public-facing appeals and Regular Giving campaigns with a close integration of digital and direct marketing. Seeking new ideas to sustainably grow untied donations. Close liaison with the finance team and function to ensure accurate reporting and integration. Managing external third-party providers in the delivery of strategy. Introducing best-in-class data segmentation to deliver smart and cost-effective campaigns. Collaborating on the creation and management of the fundraising revenue target and annual budget, reporting consistently against targets and KPIs. Direct engagement with donors offering excellent customer service. Working within a broad CRM working group, as the Fundraising lead, collaborating on Dynamics 365 enhancements, problem-solving, data integrity, and process improvements. Supporting organisation-wide plans to build Launch Housing's public profile to establish new relationships and partnerships that increase fundraising opportunities. What we're looking for (key selection criteria): Five or more years' experience in a fundraising role including budget management. Tertiary education. Mature experience in CRM management (ideally Dynamics 365 but not essential). Proven experience in managing and growing fundraising revenue across a broad portfolio including on/offline appeals. A digital-first mindset and proven experience in digital acquisition channel management. Strong project management skills with an ability to work collaboratively with internal and external stakeholders, working well under pressure. Excellent interpersonal and communication skills, both verbal and written. Demonstrated commitment to the values of Launch Housing and our mission to end homelessness. $55.46 - $57.91 an hour
+ Superannuation
+ Additional wellbeing leave
+ NFP Salary Packaging Benefits
Applications close 25th November.
Please contact Bronwyn James,
How to apply To apply for this opportunity, please click on the "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs, and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling careers with us!
Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process, please let us know at
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
Launch Housing is working to become more trauma-informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.
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