Komatsu Australia Pty | Customer Support Representative

The Opportunity:
This permanent full-time position is based in our Launceston branch and will be required on-site 5 days a week.

The core hours for this position are 8:00am – 4:00pm, Monday to Friday, with no weekend roster.

You'll be the central point of contact for all parts-related enquiries such as quotes, orders, status updates, dispatch, and organising deliveries.

This important role will assist the broader Parts and Service departments to maintain a high level of customer service.

Role Located: Launceston
Komatsu benefits:
Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly benefits.
Financial: Income Protection Insurance provided through our company superannuation fund.
Career: Recognition, awards, flexibility, further education studies, and internal career development.
Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
Travel: Discounts with Avis, Qantas, Crown, IHG, and travel agents.
Yearly Bonus: Potential to receive a yearly bonus.
Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu.
What we are looking for:
Parts interpreting/administration experience.
Knowledge of heavy machinery and/or mobile plant equipment is desirable.
Able to provide a high level of customer service.
Proven experience in customer-facing roles dealing with complex enquiries.
The ability to work in a fast-paced environment with changing requirements.
Ability to multi-task and prioritize workload.
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