Komatsu Australia Pty | Customer Support Representative

The Opportunity:
This permanent full-time position is based in our Launceston branch and will be required on-site 5 days a week.
The core hours for this position are 8:00am – 4:00pm, Monday to Friday, with no weekend roster.
You'll be the central point of contact for all parts-related enquiries such as quotes, orders, status updates, dispatch, and organising deliveries.
This important role will assist the broader Parts and Service departments to maintain a high level of customer service.
Role Located: Launceston
Komatsu benefits:
Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly benefits. Financial: Income Protection Insurance provided through our company superannuation fund. Career: Recognition, awards, flexibility, further education studies, and internal career development. Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health. Travel: Discounts with Avis, Qantas, Crown, IHG, and travel agents. Yearly Bonus: Potential to receive a yearly bonus. Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu. What we are looking for:
Parts interpreting/administration experience. Knowledge of heavy machinery and/or mobile plant equipment is desirable. Able to provide a high level of customer service. Proven experience in customer-facing roles dealing with complex enquiries. The ability to work in a fast-paced environment with changing requirements. Ability to multi-task and prioritize workload. #J-18808-Ljbffr