IT Support Officer (Port Macquarie) (Dispatch/On Demand Request) – NSW-AustraliaAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.
Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.
This role will provide onsite/on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience Computer OS/Peripherals troubleshootingHandling Different PC Operating Systems (Windows 7/8 and 10)Performing Hardware Software Installation (understanding of deployment tools like SCCM)Basic knowledge of SOE and group policiesPrinter supportGood knowledge of MS Office tools installation & troubleshootingExcellent customer service and people skillsField experience supporting a variety of technologies and servicesAdvanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systemsAbility to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressureWho You Are Reliable transportationFlexible schedule and commitment to work on demand when requiredResilient and able to face and resolve conflictsThe ability to communicate effectively in both oral and written form with clients and end-users is compulsoryCustomer-oriented and cool-temperedWorks well under pressure, pro-active, self-starter, team playerPersonal Attributes: Good knowledge of Infrastructure supportStrong analytical and problem-solving capabilitiesWell-organized and extremely detail-orientedStrong customer service ethic and great communication skills, both oral and writtenPassionate about delivering quality no matter what you are doingCan work both independently and in a collaborative team-oriented environmentA self-starter, motivated to push the limits and think outside of the boxFondness for solutions that are simple, elegant, and effectiveAbility to work with and maintain confidential informationIn-depth knowledge of: Networking and Data CentreMicrosoft Office applicationsPC/Laptop hardwarePC/Laptop peripherals, including printersBasic knowledge of: Active DirectoryExchangeApple OSSCCMIT Qualifications At least one of the following:
PC/Laptop OEM Maintenance CertificationCompTIA A+ CertificationMicrosoft Certified IT Professional (MCITP) certification in the desktop areaMicrosoft Office Specialist (MOS) CertificationExperience in a similar role: 2+ years of relevant experienceReady to travel 10-20 Miles as per the requirementFlexible Work Arrangement (Rostering System)Experience an array of different IT projects/work casesBe your Own Boss!
(Take IT requests/work cases of your own choosing)What next? If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to ******.
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