About the Company:
RDO Equipment is one of the world's largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 1,000 staff, and operates out of 29 dealership locations in metro and regional Australia, providing parts and service support for the agricultural, roads, civil construction, landscaping, mining and forestry sectors.
Our job is more than supplying equipment. We are a trusted business partner and we build customers for life. We play hard and fair in everything we do and are driven by a sense of achievement. Our dealer network is unmatched and our commitment to our customers unfaltering. In order to deliver this commitment, we seek like-minded people and work hard to support our staff to realise their full potential.
About the Role:
Our Toowoomba Branch is looking for an IT Support Officer. This individual will perform key roles within our IT team focusing on supporting our end users regarding technical hardware and software issues ensuring any issues are resolved in a timely manner. This is a level 1/2 service desk position.
The key responsibilities of this role will include but are not limited to:
Receiving, triaging, and resolving incidents relating to windows and web applications, business systems, networking issues, end user computers, desk phones, headsets, mobile devices etc and escalating as required.
Following standard operating procedures to carry out request fulfilment including staff administration and new equipment requests.
Imaging, deploying and troubleshooting desktops, laptops, mobile devices and peripherals and shipping them to our various locations.
Assets management including records keeping, tracking assets through their lifecycle from procurement to decommissioning and auditing.
Be part of the rotating on-call roster.
You will bring the following skills and experience to the role:
Diploma or higher in a business or information technology field.
Previous experience as IT Service Desk Specialist, minimum of 2 years.
Strong customer service skills and excellent verbal and written communication skills.
Practical application of a broad range of Microsoft O365 software application functions and technologies would be advantageous.
Proven ability to build relationships with customers, fellow work colleagues and management.
Excellent attention to detail, organisational and time management skills with the ability to think on your feet.
Valid driver's licence.
About the RDO 'Extras':
As an RDO Equipment employee we partner with employees to give a little extra, here's some of our benefits....
Transparent and structured incentive programs, commissions, and bonuses.
Employee Assistance Program with 8 streams of support across all aspects of your life - for employees and immediate families.
Dedicated Wellness Hub with programs supporting total quality of life.
Regional Salary Packaging, regional allowances & tax benefits.
Paid study and study leave for approved courses.
Paid Community leave to give your time to local organisations and charities every year.
Permanent discounted shopping and exclusive employee benefits via reward gateway and directly with many retailers including Private Health.
Anniversary and milestone gifts and awards.
Paid Parental leave - enhanced payment scheme with superannuation contributions.
Significant Celebration gifts for personal milestones such as births and marriages.
Exclusive Staff discount on machinery, products and merchandise.
Your application:
We strongly encourage all candidates to learn more about RDO Equipment at our website; www.rdoequipment.com.au.
Prospective candidates are advised that interviews will commence immediately. We are successful because of our people and we welcome applications from people of all backgrounds.
We can only accept applications from individuals who have the right to work in Australia. External agencies have not been engaged for this role, so please ensure you apply directly to be considered.
For further information on this particular role or similar opportunities please contact our Careers Team on 1300 154 600.
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