IT Service Delivery and Infrastructure Manager Job No: TDT2367
Our team is on the lookout for a dynamic and experienced IT professional looking to take the next career opportunity within an exciting role as the IT Service Delivery and Infrastructure Manager.
Within this role, you will utilise your deep technical expertise combined with service desk management to oversee the IT Service Desk and delivery of secure, reliable infrastructure across The Disability Trust.
Working full-time, Monday to Friday within our Head Office in Coniston, you will be reporting to the Chief Information Officer and part of the IT Lead Team including our specialist Cyber Security Manager, Network Infrastructure Manager and Application Manager.
The day-to-day responsibilities include, but are not limited to:
Managing direct reports including a service desk team leader and infrastructure engineers.
Ensuring compliance to ISO27001 and Right Fit for Risk accreditation with implementation of associated controls.
Responsibility for our hybrid Microsoft 365 environment including Active Directory, physical and virtual servers, hypervisor and Citrix.
Diagnosing and resolving application, software and hardware incidents.
Planning, implementation and maintenance of backups and disaster recovery systems.
Working as a project lead on delivery of foundational and strategic business projects including contributing to solution design.
Contribute to vendor management, contract negotiation and management and budgeting.
Adherence to all relevant policies and processes across the organisation, including ensuring all incidents, risks and hazards are entered into the risk management system and escalated to management as required.
About you
Required skills/competencies:
Experience with infrastructure design and delivery.
Certificate III in Information Technology or higher qualification and/or 5-10 years' experience in an Information Technology role.
Strong understanding of ITIL service desk management principles.
Highly developed interpersonal skills with the ability to develop and motivate staff.
Experience using Microsoft Office and Microsoft 365 applications including Azure.
Experience with VMWare ESXI and other virtualisation technologies.
High level personal integrity and a commitment to maintaining privacy and confidentiality.
Exceptional customer service with the ability to collaborate with others.
What we will offer you
Salary package of $110,000 to $120,000 (plus superannuation) dependent upon relevant experience and qualification.
Not-for-profit salary packaging options (around $15k in tax free earning potential).
5 weeks of annual leave per annum.
A bonus day off for your birthday.
Option for Flexible Public Holiday leave for days of cultural or religious significance.
An extensive paid learning and development offering.
Access to an Employee Assistance Program for you and your family.
If you are ready to join our team, apply now with your CV and a cover letter outlining how your experience and skills match the above criteria.
If you would like to discuss this role further, please feel free to reach out to our Chief Information Officer/Chief Marketing Officer, Helen Bugg via email at .
Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for the position.
Applications close 10.00pm, Sunday 24 November 2024.
Shortlisted candidates will be contacted for interview as applications are received.
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