Help Desk & IT Support (Information & Communication Technology)
The IT Projects and Support Officer aims to support the delivery of safe, high-quality health and community services by taking responsibility for IMT related project work and providing ongoing training and technical support to BCHS staff and relevant external funded partners across the region.
The position has dedicated FTE (2 days per week) to support the implementation of the Loddon Children's Health and Wellbeing Local (LCHWL) across the region.
Led by Bendigo Community Health Services, in partnership with Bendigo Health and regional partners Bendigo and District Aboriginal Cooperative, Njernda Aboriginal Corporation, Echuca Regional Health, Dhelkaya Health, Sunbury & Cobaw Community Health, North Central LLEN and Maryborough District Health, the LCHWL provides a range of health and wellbeing services to children up to 11 years of age who may be experiencing some challenges such as developmental, emotional, relational or behavioural concerns. Services are available to families across the shires of Campaspe, Central Goldfields, Loddon, Macedon Ranges, Mt Alexander, and Greater Bendigo.
About BCHS Bendigo Community Health Services has cared for the health and wellbeing of the Bendigo community for 50 years. We employ more than 280 people across a broad range of services.
The success of BCHS starts with our staff, who have a high level of professionalism and dedication, allowing us to deliver quality services for the community, with a particular focus on vulnerable people.
Added benefits of working with BCHS include:
Generous salary packaging
Purchasing leave
Study assistance
Training programs
Novated leasing
About the role The role will be pivotal in ensuring that BCHS' staff are confident in their use of the required information technology and communications systems, and that the systems are optimised to support service delivery, data collection and assist collaboration across internal and external stakeholders.
Day to day you will administer and maintain the BCHS' information technology infrastructure and ensure the protection of records and security of information in line with legal and accountability requirements. You will also take the lead on IMT based projects pertaining to the LCHWL.
Development of positive relationships with both internal and external stakeholders will assist to ensure the delivery of technical support and information services, offering industry best practice to the organisation.
Key Selection Criteria
A qualification or working towards a qualification in information technology or at least two years' experience in delivering information technology services.
A proficient knowledge of information technology including Active Directory, Office 365 and Cloud computing.
Proficiency in working with CRM systems.
Demonstrated experience in identifying systems and hardware faults and the ability to isolate and resolve problems.
Demonstrated experience in developing tools and training manuals to support staff in systems access and use.
Excellent interpersonal and communication skills.
Demonstrated ability to work autonomously and as part of a team.
A current Driver's Licence.
Experience in working within a health service environment.
Experience with TrakCare and Best Practice software systems.
The ability to confidentially maintain accurate records in accordance with the BCHS and LCHWL's procedures.
Probity requirements
A current Driver's Licence
A Police Check (paid for by BCHS)
Current Working with Children Check or willingness to obtain
How to apply
Applications addressing the Key Selection Criteria should be emailed to ****** by 10pm Sunday, 14 July 2024.
Further information
For further information about the role, please contact Julie Cairns, Interim General Manager - Children and Family Services on 0438 424 824 .
Bendigo Community Health Services encourages applications from individuals of all backgrounds and abilities.
Applications will be acknowledged upon receipt. Applicants are requested to contact Human Resources on telephone (03) 5406 1312 if an automatic acknowledgement has not been received.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
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What can I earn as a Project Support Officer
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