Full time
Are you ready to join a dynamic team at Tyremax? We're a leading tyre wholesaler with a national distribution network and a strong portfolio of quality brands. Right now, we're on the lookout for a dedicated and customer-focused ISC Manager to join us at our Support Centre in Perth. If you're passionate about providing exceptional service and leading a team to success, this might be the perfect opportunity for you.
Primary responsibilities of the role: Lead, manage, and oversee a team of ISC's, mentoring them to success and facilitating hiring, training, and onboarding processes. Oversee the operations of the call center to ensure smooth functioning and efficient handling of customer enquiries and concerns. Create work schedules for the ISC's (Inbound Service Consultants) based on workload demands and ensure adequate staffing levels. Monitor ISC activities and results, fostering a positive work environment to enhance productivity. Understand and implement company policies, continuously monitoring and assessing performance against KPIs. Create and communicate team sales targets, keeping abreast of industry changes to remain competitive. Ensure quality of service by handling escalated customer calls and improving the Call Quality Program. Prepare reports for Regional Sales Manager, setting clear expectations and holding agents accountable through regular coaching sessions. Communicate courteously and professionally, formulating clear instructions for team improvement and facilitating healthy lines of communication. To succeed in this role, you must have: 3-5 years of experience in customer service or sales role, with supervisory experience. Certifications or training in leadership, customer service, or sales management. Proficiency in relevant software programs such as MS Office and call center technology. Experience in Customer Service and Sales and passion for Customer Service Excellence. Coaching, leading, training, and motivating employees. Strong management, organizational, and leadership skills. Tyremax operates according to a strong Values system where we strive to be our best, work together for the benefit of the team, showing humility and care.
This role offers variety and an exciting opportunity to be part of a growing company which is committed to the ongoing training and development of our team.
If you're ready to be part of a dynamic team at Tyremax, apply now! Please provide a cover letter outlining why you believe you would be best suited to this position, along with a copy of your CV.
Your application will include the following questions:
How many years' experience do you have as an Internal Sales Consultant? Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience in a sales role? How many years of sales management experience do you have? Which of the following Microsoft Office products are you experienced with? What's your expected annual base salary? How much notice are you required to give your current employer? #J-18808-Ljbffr