Apply now Job no: 497498
Work type: Permanent Full-Time
Location: Melbourne, Western Suburbs
Categories: Aged and Disability Support
Intake and Booking Team Leader We're seeking an enthusiastic Intake and Booking Team Leader to join our dedicated NDIS Customer Service Team. This role involves managing and meeting Partner in the Community contract deliverables of NDIS Services within the Brotherhood of St Laurence (BSL) Disability Services Division.
Salary: A competitive remuneration package ranging from $87,886.87 - $94,565.36 per annum + 11.5% superannuation. Type of Employment: Permanent, full-time (38-40 hours per week). This isn't just a job, it's a mission to create lasting change. ABOUT YOUWe are seeking applicants who have:
Highly developed administrative and time management skillsProven experience leading and managing a productive team environment that may require staff to pivot from one task to another, flexibly and with short noticeLived experience with disability or awareness of the impact of existing or acquired disability upon individuals, families, carers and the communityHighly developed communication, listening and relationship building skillsExperience in working alongside community towards common goalsConfidence using a variety of computer programs and equipment and ability to enter information accuratelyExperience with highly accountable processes that are subject to external reviewAs an Intake and Booking Team Leader, your role is a pivotal function of the National Disability Insurance Scheme (NDIS). While overseeing the management and coordination of the Intake and Bookings Team, you will be responsible for coordinating and meeting Partner in the Community contract deliverables of NDIS Services in defined geographical areas.
As an Intake and Bookings Team Leader, you will play a critical role in ensuring timely, efficient, and responsive service provision to BSL's NDIS participants, customers, and the community. Additionally, as necessary, this position screens participant records, ensuring that all relevant participant/family/carers information is correct, current, and available.
HOW TO APPLYWhen completing your application, please upload each document as a separate attachment.
Your application must include:
A current resume showcasing demonstrated skills and experiencesA 2-page (maximum) written response addressing the Key Selection Criteria found in the Position Description.QUESTIONS?For confidential conversations or enquiries, please contact I-En Lim (Senior Manager, Customer Service - NDIS Services).
We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply. Successful applicants will be subject to pre-employment checks, including criminal history and working with children. Recruitment decisions are based on each role's key inherent needs and requirements, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.
Advertised: 23 Sep 2024 AUS Eastern Standard Time
Applications close: 06 Oct 2024 AUS Eastern Daylight Time
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