We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.
Like any good mission, this one starts with our people.
Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.
Ground Operations, Customer Experience & Product
Inflight Operations Regional LeadFull-time, permanent role based out of our Perth Airport office (and at times our Perth CBD office), with some flexibility to work from homeHello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
What you'll be doing The Inflight Operations Regional Lead role is integral to the wider Inflight Services team, sustaining the efficiency and quality of inflight services (catering). While primarily supporting Virgin Australia's network, this role also extends to collaborate with VARA (Virgin Australia Regional Airlines) within the Group, ensuring aligned and tailored service delivery. Responsible for setting and maintaining clear expectations with suppliers, the role drives performance management against contractual obligations and promptly addresses any issues that arise. Through diligent adherence to safety and compliance standards, the Inflight Operations Regional Lead promotes operational excellence, cost control, and continuous improvement, aligning with the company's strategic goals and enhancing overall customer satisfaction.
The Inflight Services team is responsible for delivering a seamless and high-quality onboard experience that meets Virgin Australia's standards of service excellence. Focused on logistics, catering and retail management, the team works collaboratively to enhance operational efficiency, uphold safety and compliance standards, and drive continuous improvement.
Further responsibilities include:
Drive improvements over time to deliver the best outcome for Virgin AustraliaAddress operational issues promptly and ensure minimal disruptionsCollaborate with suppliers to address any non-conformances, implementing corrective actions where necessary, and drive ongoing improvements in food quality and delivery to meet evolving operational and customer expectationsCoordinate with stakeholders in Perth and VARA to ensure operational nuances specific to the region are considered in catering and retail managementTailor performance improvement initiatives to align with the unique logistical challenges of regional operationsCoordinate and support the launch of new menus and products, ensuring all suppliers and internal teams are aligned and prepared for seamless execution Oversee the reconciliation of bar set data, ensuring accuracy in tracking and reportingTake corrective action where discrepancies arise and drive continuous improvement in retail performanceOversee the development, implementation, and continuous improvement of the Quality Assurance Program (QAP), ensuring that all food delivered by catering suppliers meets specified standards Utilise data analytics and performance metrics to identify areas for operational improvement in both catering and retail operationsAct as the primary point of contact for suppliers, nurturing long-term partnerships to ensure they meet or exceed contract obligationsDrive supplier performance to align with company standardConduct regular supplier performance reviews (monthly, quarterly, annually), focusing on key metrics such as on-time delivery, quality, and service levels. Implement corrective actions and escalate significant issues to senior leadership if necessaryCollaborate with suppliers to drive sustainability initiatives in inflight catering and retail with a focus on reducing waste and carbon footprint in regional operations Collaborate with senior management to develop and implement long-term strategies for inflight catering and retail services, ensuring alignment with the company's broader objectives and customer expectationsValidate catering supplier invoices to ensure accuracy in billing and adherence to the agreed contractsYou'll be great in this role if you have… Strong experience with supplier management, ideally within a catering or aviation businessGalley Planning or Catering Operations experience is highly advantageousExperience of reengineering key processes and delivering continuous improvement conceptsExperience with holding suppliers to account to agreed KPIs or Service Level Agreements Excellent communication skills and the ability to motivate others to succeedStrong experience with relationship management and how to drive changeExperience with working under pressure and the ability to manage conflicting prioritiesA genuine passion for food, service delivery and qualityWe're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to): Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needsDiscounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwideCheaper hospitality, retail, technology, beauty and wellness servicesFree counselling and access to a wellbeing app to support your physical, mental, social and financial health'Dress for Your Day' – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.When everyone is included, everyone wins We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply? We're ready to hear from you. Apply now.
#J-18808-Ljbffr