Company Description
Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.
Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
Job Description
To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation
KEY ROLES & RESPONSIBILITIES Manage and supervise all tasks of his/her staffEnsure all arrival & occupied guest villas are cleaned & inspected at highest standard comply with LQA & brand standards.Ensure villas are up to date with required amenities & suppliesEnsure pantries & colleague's buggies are checked on daily basis and maintained to set standardsEnsure to report issues in regards of landscaping & maintenance in and around villas and report them in timely mannerEnsure to conduct departmental training as per the schedules and to match hours of training required on monthly basisEnsure public areas are well maintainedEnsure that guest supplies are replenishedEnsure guests' requests are promptly and courteously metEnsure all laundry are delivered before time of return is mentioned in laundry listEnsure to check all show villas on daily basisConduct regular room checklists and to check all vacant not reserved, OOS & OOO rooms on daily basisReport damage or malfunction in hotel rooms using P.M.S systemMaintain tools & equipment in proper state of cleanliness and repairMaintain a section floor reportConduct daily briefings with staff at floor levelReport unusual behavior/activities on floors to Housekeeping In charge/ Director of HousekeepingEnsure to check Trust you report on regular basis and communicate to team membersRecord room status in allocated section accuratelyComply with hotel's health, safety and hygiene policiesAttend meetings and training sessions as requiredFully understand the difference in guest levels (VIP) and in room categoriesPERSONAL ATTRIBUTES Good reading, writing and oral proficiency in EnglishMust be well presented and professionally groomed at all timesStrong interpersonal skills and attention to detailQUALIFICATIONS Degree from School for Tourism & Hotel ManagementEXPERIENCE Minimum 3 years experience in a similar capacity in the hospitality industryQualifications
Degree from School for Tourism & Hotel ManagementMinimum 3 years experience in a similar capacity in the hospitality industry
#J-18808-Ljbffr
