Who we areSelina's mission is to build a global movement where people live, travel, work and explore unique local experiences while forging meaningful connections. Built with the digital nomad in mind, Selina is disrupting the hospitality industry with a design, tech and socially-centric approach to boutique hotel and co-working experiences that enable travelers to seamlessly live and work abroad.About the RoleThe Operations Manager is the number one leader and final decision maker at the location level. At its core, the main function of this role is to manage and oversee every last detail of the location operations; leading all managers and staff to ensure the location is functioning optimally while achieving all financial and experiential goals..What you will be doingProductSupervise the functioning of all product areas of the location (Front of the House, Back of the House, F&B, Kitchen, CoWork, Experience) optimizing all opportunitiesConnect with the Country and Global Product leads to ensure proper functioning of products in the location.Ensure location is properly stocked with all the necessary supplies and equipment.Finance & AccountingManage the location's P&L and reporting ensuring that all revenue, costs and data is consistent across all channelsEnsure proper accounting recording and compliance with local accounting legalitiesControls and systems for accounting on site are followed at all times and are in line with Selina guidelinesComplianceEnsure compliance with all location-applicable laws and practices and report all issues that arise or may cause a disruption to the businessHuman ResourcesAct as direct manager for all the location ManagersLead and support the recruitment and selection process for open positions at the location.Create and manage the staffing plan for the location.Ensure that staffing has a low impact to P&L whilst maintaining high levels of service and experience.Be the location's main POC for training needs assessment and delivery of training.Revise and manage the location's payroll, benefits and incentive plans. Supervise the implementation of environmental health and safety plan at the locationRevenue ManagementMeet and exceed the location's revenue goalsSalesEstablish and manage the sales strategy for the locationMarketingGenerate local partnerships to promote the Selina BrandCreate and manage the location's marketing plan following brand guidelinesEnsure proper use of the brand guidelinesExperienceSupport and manage an environment to provide a positive experience in all the Selina Communities (guests/visitors, employees & community).Ensure proper implementation of the experience/programming designed for the locationBe present at the location to support team members in providing a great experience.What you need for the role2+ years experience as hotel general manager or operations manager.Strong multitasking and time management skillsSound financial management skillsExcellent communication skillsExperience working in multicultural environments (preferred)Sound understanding of processes and operational efficiencyStrong people management and negotiation skillsSolid abilities for reporting and analyzing information fordecision makingWhat can you expectCompetitive salaryPerformance bonusMultiple online training opportunitiesCultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caringHuge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)Have your birthday offAmazing referral program with cash and global holiday packages; we know you hang out with other great peopleExtra country-specific benefits; we can tell you more during the application process
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