Management (Hospitality & Tourism)About the BusinessHotel TOTTO, in the heart of Wollongong, is part of EVT- Entertainment, Ventures & Travel, a proudly Australian-owned company with over 100 years' experience in hospitality, entertainment and leisure in Australian & New Zealand. Our hotels stretch from Sydney to Queenstown to Perth and each is locally inspired, just like our team, our customers and you. We're for making the day better. We include. We nurture talent and promote internally.About the RoleWe are looking for Duty Managers to oversee the day-to-day operations of the hotel, including driving excellence in guest service. Some key responsibilities of this hands-on role are:Ensure the team is customer-focused, being proactive in identifying customer needs.Welcome and assist all guest arrivals, departures, and requests.Actively resolve guest issues and challenges presented on shift, including responding to guest feedback.Assist the FOM with rostering, training and provide leadership for the greater Front Office team.Must be available to work weekends.If you are a detail-oriented and system-oriented person with sensational customer service skills, who genuinely gets a kick out of making the day better for others, we want to hear from you.Skills & ExperiencePrevious hotel supervisory experience.Strong written and verbal communication essential.Pride in personal presentation and grooming essential.Sound time management and problem-solving skills essential.If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts.Your application will include the following questions:How many years' experience do you have as a Hotel Duty Manager?Do you have customer service experience?Which of the following statements best describes your right to work in Australia?Do you hold a current Responsible Service of Alcohol (RSA) certificate?#J-18808-Ljbffr