Fortitude Valley QLD, Australia Req #333What does this role do?The Assistant Venue Manager (AVM) at Funlab is responsible for the day to day shift operations at their venue. It is the aim of the AVM to drive revenue on every shift, manage shift labour and stock controls, and ensure the casual team members are directed and motivated to share the Funlab experience with every guest.The AVM role is part of a continual development program within the Funlab network to build and strengthen knowledge of all areas of the business, following the Management Roadmap for your brand and ensure you are becoming a balanced leader ready to progress further at Funlab. Your Venue Manager will work closely with you to train and coach you in all areas of the business - but remember that 'improvement' starts with i.What are the main things this role focuses on?OPERATIONAL EXCELLENCEEvery shift is set up for success:Shift management doc is completedGuest centric doc is completedShift team is well briefed on the daily sales targets and shift goal and engaged to deliver the Funlab experienceTeam breaks are planned out and taken in accordance with legislationEvery shift is managed to maximise the Funlab experience:A front of house guest focus is maintainedAll brand-specific service standards, including reception, functions, food and beverage, are metAll Funlab policies and procedures are upheldCompliance with food safety standards and liquor licensing requirementsRevenue targets are actively drivenAny technical & equipment issues identified are quickly addressedGeneral venue presentation standards (including lighting and AV) are metCash management and daily reporting procedures are followedWhat are the areas you can develop in while in this role?BARMaintaining current RSA recordsCOGs/COS stock reporting (weekly)Beverage and consumable orderingNew beverage menu trainingLiasing with liquor repsCommunicate and motivate teams around the regular bar promotionsSAFETYConduct a Funlab Risk Assessment every periodRepresent your venue at the Funlab Safety Committee each periodEnsure your team know, and are operating to, the Funlab Safety standards and following safe workplace behavioursWork with the VM and your facilities team to identify hazards in the venue and ensure they are controlled and fixedMOTHERFUNNERS/HRConducting Funlab inductions for all new MotherfunnersImplement the First Who Funlab recruitment process for all casual recruitmentRun the Funlab casual team performance review processTake part in, alongside the VM, disciplinary meetingsMaintain all team member staff filesMARKETINGImplementation of the local area marketing plan for your venueDevelop relationships with local schools/vacation care groups/universities and businessesDrive promo nights, ensuring they are set up for success with all relevant equipment and collateral in venueCoordinate guerilla marketing events (promo shifts)Ensure all signage and venue collateral is correct and relevantREPORTING & CONTROLSProcess end of week/period reporting and complete the End of Week/Period reporting processAd hoc brand-specific operational stocktaking (including balls, shoes, socks)FINANCEPrepare efficient and fair weekly rosters, in accordance with forecastWrite weekly forecasts for the venue, in accordance with budget and local conditionsUnderstand your venue's P&LHow we expect our Motherfunners to behave at work:To come to work each day to deliver the Funlab Mission StatementLive and breathe Funlab's Core Values - they are the fabric of FunlabUnderstand and live by Funlab's Rules of Engagement and embrace our spirit message of being: FunstoppableWork as a team and have your fellow Motherfunners' backs - invest in the success of everyone around you!Understand and commit to all Funlab employment policies and procedures (including any changes made and communicated to you)To comply with instructions given by Funlab, for workplace health and safety at the workplace.Be 100% Human in your dealings with guests and fellow Motherfunners, in particular when handling guest complaints, conflict resolution and any situations of confrontationAlways look for ways to improve and innovate the Funlab guest experienceLive and breathe DING and take responsibility for your individual (professional and personal) developmentPerform duties and responsibilities in a timely, efficient and professional manner, to the best of your ability at all timesBe all about C4 and communicate (and work) effectively with other Motherfunners, both in venue and in the Support OfficeMaintain an appropriate level of professional presentationHave FUN - it's what our guests expect and will make your time with us FunstoppableWhat experience/qualifications does this role need to have:Previous supervisory experience - as a leader of othersAbility to be self-motivated on shiftDemonstrated understanding and application of basic mathematical principlesExcellent communication (both written and verbal) skillsA can-do attitude and positive mindsetProven ability to work in a fast paced, multi-tasked environmentProven ability to think on your feet and find solutions, not problemsFunlab is an equal opportunity employer and will consider all qualified applicants.
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