High Touch Operations Manager

It's time for you!

We are looking for an experienced High Touch Operations Manager for a client in the field of network technologies designed to serve the Internet.

What We Offer Hybrid working modelOffice located in KrakowTemporary employment contractRandstad Plus bonus package: sports card and medical care at an attractive priceLuxmed medical care packageWork in an international teamYour Tasks Delivery of Expert Care services (including PCM, TSOM and legacy TS/SP Advantage, FTS services)Coordinates all areas to assist the customer in resolving their incidents as quickly as possible, maximizing availability.
Acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolutionCoordinates other Expert Care resources (i.e.
Asset Manager, Learning Advisor, Technical Consulting Engineers) to maximize availability and increase the customer's operational efficiencyLeads the operational section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of viewProvides status reports to stakeholdersFollows up on open action items and cases to ensure commitments are metBuilds a relationship with customer's operational team(s)Identifies need for and assists with delivery of customer trainingWhat We Expect Experience as an operations manager or similarKnowledge of clients' business requirements and adaptation to servicesAbility to identify, plan and manage resource requirementsKnowledge of the implementation of Expert Care servicesAbility to use operational assessment to recommend practices to improve client operationsGood command of GermanFluent EnglishThis job offer is intended for people over 18 years of age.
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