High Touch Operations Manager

It's time for you!
We are looking for an experienced High Touch Operations Manager for a client in the field of network technologies designed to serve the Internet.
What We Offer Hybrid working model Office located in Krakow Temporary employment contract Randstad Plus bonus package: sports card and medical care at an attractive price Luxmed medical care package Work in an international team Your Tasks Delivery of Expert Care services (including PCM, TSOM and legacy TS/SP Advantage, FTS services) Coordinates all areas to assist the customer in resolving their incidents as quickly as possible, maximizing availability. Acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution Coordinates other Expert Care resources (i.e. Asset Manager, Learning Advisor, Technical Consulting Engineers) to maximize availability and increase the customer's operational efficiency Leads the operational section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view Provides status reports to stakeholders Follows up on open action items and cases to ensure commitments are met Builds a relationship with customer's operational team(s) Identifies need for and assists with delivery of customer training What We Expect Experience as an operations manager or similar Knowledge of clients' business requirements and adaptation to services Ability to identify, plan and manage resource requirements Knowledge of the implementation of Expert Care services Ability to use operational assessment to recommend practices to improve client operations Good command of German Fluent English This job offer is intended for people over 18 years of age.
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