Transurban is on an ambitious journey to significantly expand its loyalty program. By partnering with a broad range of favourite brands and through building world-class, data-driven capabilities in the business, we seek to deliver exceptional experiences for members, and meaningful savings on their everyday expenses. With a significant investment planned in the start-up of this ecosystem, we're seeking a dynamic leader to drive the establishment and growth of a newly created business unit.
Join us in bringing our vision for member rewards to life and creating transformative experiences that will create member satisfaction and loyalty.
About the role
The Head of Strategy, Planning & Operations within the Rewards Business Unit is a critical leadership position, akin to a Chief Operating Officer, and reports directly to the GM of Rewards. This role is responsible for formulating business strategies and supervising the establishment and operational aspects of the unit. Key areas of focus include legal, finance, procurement, human resources, recruitment, and customer support.
The role demands a collaborative approach with the Rewards leadership team and various functions to foster strategic growth, oversee daily operations, and ensure alignment with Transurban's overarching strategic goals. The ideal candidate will be a dynamic leader, capable of steering the Rewards program and its diverse team towards sustained progress and innovation in the loyalty market space.
You will:
Lead the development and implementation of the overall loyalty program strategy (including program economic model), establishing buy in from and influencing key stakeholders
Lead the development of the operational strategy and execution across the key functional areas.
Act as the link between the Rewards strategic direction and Transurban – align the Rewards program with Transurban's internal business/commercial priorities.
Proactively identify challenges in day-to-day operations and implement solutions to drive efficiency.
Lead the strategic (3-5 years), annual and monthly budgeting, planning, accounting, and reporting activities for the Rewards program.
Establish and manage loyalty points and partnership accounting
Work closely with cross-functional teams, including Partnership & Marketing and Product & Technology, to ensure alignment of strategies and operations.
This is an exciting opportunity for a leader with an entrepreneurial spirit to lead the Rewards strategy and business operations as the unit scales and requires:
Bachelor's degree in business administration, Commerce, Marketing, Operations Management, or a related field.
Strong understanding of project management principles and tools.
Knowledge of operational best practices and continuous improvement methodologies.
Minimum of 8-10 years of experience in strategy, planning, and operations (HR, finance procurement), with at least 3 years in a senior management role.
Expertise in financial modelling and planning, with strong Excel and PowerPoint skills.
Experience working with managing vendor relationships.
An entrepreneurial spirit: bias to action, can take initiative with a strong ownership mindset.
The ability to learn quickly and be comfortable with ambiguity.
Demonstrated ability to balance different projects and priorities in a fast-paced environment.
Excellent analytical and reporting skills; ability to capture, analyse and report on operating metrics.
If you meet some of these requirements, but not all, we encourage you to submit your application.
You will receive great benefits, including:
A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
Learning and development opportunities to support your career interests
Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
Share offers and insurance benefits
Social activities, community give-back programs and paid volunteer days
We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.
We embrace diversity with a foundation of safety, wellbeing, and inclusion; where everyone belongs. We treat everyone with fairness, consideration, and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions, and concerns.
We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on ****** .
Job Type:
Permanent Closing Date:
27-Sept-2024 0:00 Please note : The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC
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