Head of Service & Business Development - Capital EquipmentAbout the company:This business has a rich history of designing, manufacturing, installing, and distributing leading edge technology and equipment to the major food and beverage manufacturers here in Australia. With 100+ people strong and a loyal blue-chip customer base, they are a leading private organisation with an exceptional reputation for customer centricity and are investing in growth for the future.About the role:Reporting to the newly appointed CEO and joining the senior leadership team, this critical role will empower the successful candidate to design and establish a best-in-class service department. The goal is to develop a profit centre that contributes at least 30-40% of the organization's overall revenue within the next three to five years. This role will have five direct reports and play a wider leadership role in bringing a service-centric capability to the organisation.Key Duties & Responsibilities:Work with the leadership group to develop and execute the strategy to create a best practice service and maintenance business unit - designed to improve customer experience and drive significant revenue growth.Develop a strategic road map for winning new service contracts across the existing customers, and target new business opportunities.Educate & train the existing project sales team to fully understand service solutions and to sell as part of the overall solution.Implement systems, processes, and a scalable service platform that will enable the department to manage workflows effectively.Key Skills & Experience:Ideally degree qualified (engineering or related subject) and have come from a business where service is a key revenue stream (Industrial capital equipment).Proven track record of commercial growth, evidence of building and growing best-in-class service departments and revenue streams.Experience in transitioning an organisation from a reactive to proactive maintenance service model.Negotiation and contract management skills – adept at driving mutually beneficial commercial outcomes through influence, active listening, and detail orientation.Financial/commercial acumen – understands the numbers and commercial impacts of decisions with respect to the top and bottom line.A results-focused leader comfortable flexing between strategic and tactical initiatives, including hands-on business development.What's in it for you?Join this well-positioned business at a time of investment and growth for the future.Newly appointed CEO with fresh eyes and new ideas.Opportunity to help shape the future of this organisation.Full backing of the CEO and wider leadership team to make this role your own.This business is doubling down on future investment in the service department.National travel – The service team is dotted across the country.Highly attractive base package + STI focused on growth objectives.How to Apply:For immediate consideration please click on the apply button to upload your resume or for further information please reach out to Terence Craig @ Six Degrees Executive on 0450581815.Six Degrees Executive are the retained recruitment partner for this organisation on this search; any direct applications will be sent to SDE for review on the recruitment process.Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
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