Guest Services Agent

Company DescriptionSituated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California's best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer's market.
What is in it for you:Employee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Career development opportunities with national and international promotion opportunities. The sky is your limitPay Rate Range: $30.00 USD Gross per hourJob DescriptionReporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:
Oversee and resolve all guest communication in a professional and courteous mannerRespond to all guests in a timely manner, ensure follow-up with attention to detailAttend to the needs of guests and help them organize their accommodations while staying at the hotelMaintain high ethical standards and professionalismQualificationsExcellent communication and organization skills requiredStrong guest service backgroundA professional presentationPrevious customer service experience requiredAdditional InformationAll your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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