Pullman Quay Grand Sydney Harbour, 61 Macquarie Street, Sydney, New South Wales, Australia Req #3317Pullman Quay Grand Sydney Harbour, where your workplace is as iconic as the view.Perfectly situated in Circular Quay, our hotel offers luxurious one- and two-bedroom apartments with stunning vistas of the Sydney Harbour Bridge. We pride ourselves on a unique blend of short-term hotel accommodations and long-term residential options, providing diverse experiences for our guests.Our food & beverage offerings, including the renowned Q Dining and the vibrant Hacienda Bar and Lounge, set the stage for unforgettable culinary experiences. With exceptional meeting and event facilities that cater to everything from corporate functions to breathtaking weddings against a harbour backdrop, working with us means being part of something truly special.PurposeAs Guest Service Agent / Night Auditor, your role is pivotal in shaping our guests' entire stay, from the warm welcome at check-in to the seamless checkout process. During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel's distinguished service reputation remains intact.Base Rate of $25.80 per hour + Casual LoadingPrimary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.Confidant in communicating with guests and colleagues to ensure cohesive collaboration.Conquer challenges alongside guests, transforming dilemmas into success stories.Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike.Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date.Display proficiency in accurately handling reservations and managing guest accounts.Skills and ExperienceInnovative approach to exceeding customer service expectations.Skilled at collaborating within teams, as well as working independently.Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills.Proficiency in both written and verbal communication.Previous experience in hotel front desk operations is a valuable asset.Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.Manual Drivers Licence Essential.At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Elevate your career at Pullman Quay Grand Sydney Harbour, in a setting where luxury and opportunity meet.Pullman Quay Grand Sydney Harbour, 61 Macquarie Street, Sydney, New South Wales, Australia
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