Front Office & Guest Services (Hospitality & Tourism)Kennigo Hotel Brisbane is nestled in the leafy streets of Spring Hill, just a stone's throw from the Brisbane CBD and close to Fortitude Valley Nightlife District. Close to Public Transport!Kennigo Hotel is part of EVT, Australia's premier entertainment, hospitality and leisure company. We are a proud Australian company with over 100 years of operation within the Entertainment and Hospitality sectors in Australia and New Zealand. With more than 70 hotels, 150 cinemas, and 8000 staff, EVT includes brands such as EVENT Cinemas, BCC Cinemas, Rydges Hotels & Resorts, QT Hotels & Resorts, The State Theatre, Thredbo Alpine Resort, Atura Hotels and Edge Digital Technology.About the roleWe are on the hunt for talented Guest Services Agents who possess that little special something and want to be a part of a great team!Key responsibilities:Welcome and fare well guests during check-in and check-out.Permanent Part-Time position.Shift work to suit a flexible lifestyle.Receiving & processing reservations for all hotel facets.Auditing and reconciling.Meeting/greeting all guests & answering the telephone.Offering & promoting products/services to guests/potential guests.Attending to guest requests.In-Room dining delivery to guest rooms.Incredible team member discounts from your first day on-the-job.50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.50% off food & beverage.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapid career growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Skills & experience:Be guest obsessed and continually look for ways to add value to our customer experience.A self-starter with the ability to work unsupervised.Enjoy working a flexible roster including shift work, mornings, afternoons/evenings, weekends, and public holidays.Able to work shift work where the rostered shift times are: 07:00-15:00, 15:00-23:00, 11:00-19:00, 17:00-21:00 for Front Office.Your true passion is hotels, with experience in either a 4/5 star establishment.Superb organisational skills & attention to detail.Exemplary communication & interpersonal skills.Immaculate personal presentation.Excellent time management skills & ability to multi-task in a busy environment.Ability to work autonomously & as part of a cohesive team.Efficient, reliable, takes initiative & displays strong problem-solving skills.Experience with property management systems & point of sale is desirable.Hold a current RSA and First Aid Certificate is preferred.
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