Transport and Main Roads (Organisation site)
Queensland Shared Services; Digital Government; Queensland Government Customer & Digital Group; Brisbane CBD
The Queensland Government Customer and Digital Group (QGCDG) is focused on growing a thriving digital economy in Queensland, and enabling more responsive, simple and effective services for all Queenslanders.
The QSS Customer Support team provides front-line support to Queensland government employees in payroll, recruitment, finance, telecommunications, and application support for associated systems. This high-volume service centre focuses on providing high quality, efficient customer service through phone and online channels.
We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance.
Position Overview As a Customer Support Officer, you will:
Respond to phone and online enquiries and requests in a high volume customer service environment and escalate as appropriate. Maintain and prioritise daily workloads by resolving enquiries/incidents and escalate as appropriate within Service agreement timeframes. Assess customer needs and retrieve relevant information from knowledge-based articles and provide an appropriate response. Recommend improvements to standard work practices and updates to knowledge base articles to maintain quality customer support. Consult and liaise with internal and external stakeholders to ensure the delivery of quality customer support services. Build and maintain relationships with team members by sharing information to assist with enquiries and promote a positive teamwork culture. Note: Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.
Please note this is an ongoing recruitment process where vacancies will be filled progressively as they become available. Applications will remain current for a period of 12 months.
Apply with a resume and 1-page brief letter.
Further Information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Multiple Permanent and Temporary positions available for 6 months with possible extension.
Please ensure you download all attachments and follow the instructions on how to apply.
Inclusion and Diversity We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process.
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