Company Description
At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That's why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
Who we are… A sanctuary of style located on the doorstep to Chadstone – The Fashion Capital, the Hotel Chadstone Melbourne MGallery provides guests with the perfect luxury escape that is unique and without comparison. Five star luxury and glamour creates the perfect setting for our team to create magical moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.
Job Description
What you'll be doing: As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, luggage assistance, and responding to guest requests - whilst at the same time, creating stories that stay.
Be the first point of contact and greet guests with a warm welcome every timeProvide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteouslyMake the check-in, check-out process run smoothlyMaintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc.Ensure the security of our guests and their possessionsHandle guest complaints in a positive manner escalating as requiredCommunicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.Keep other members of the front office team informed on guest feedback, requirements etc. during and on shift changeParticipate in training and development programs to enhance skills and capabilities to increase the guest experienceWhat we can offer you: A fun work environment where your job is simply to make people happy!A genuine sense of community… our team is one big familyShare your love of Melbourne! Our guests want your insider knowledge on what to experience when they visit this great cityDevelop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!If hospitality is your thing, the career opportunities are endless as part of Australia's largest hospitality employer, AccorBe part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every dayQualifications
What we're looking for: An energetic, team-focused and can-do attitudeEnthusiasm to connect with guests and to hear their storyExceptional communication skills both written and verbalHigh level of computer literacyExcellent attention to detailThe ability to work across a 7 day roster - evenings, mornings and weekendsAdditional Information
What's in it for you Great benefits - worldwide accommodation and food & beverage discounts from your first day, Chadstone shopping centre discounts (at selected stores), free nights' accommodation on your anniversary with Accor, Employee Assistance Program, discounted health insuranceLive in Melbourne's South-East? Work close to home and avoid the CBDEndless learning & career development opportunities with Australia's largest hospitality group – AccorIndustry-leading training and development opportunities with Accor AcademyBe part of a dynamic hotel environment with a supportive and fun teamApply now to begin your journey with Hotel Chadstone Melbourne MGallery, we look forward to receiving your application.
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