Guest Experience Expert

Guest Experience Expert
Company:

Marriott


Details of the offer

Additional Information Part-time basis Job Number 24171851 Job Category Rooms & Guest Services Operations Location Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP Schedule Part-Time Located Remotely?
N Relocation?
N Position Type Non-Management As Marriott International'sflagship brand, Marriott Hotels drives innovation in our industry.
Be part of a collaborative team of creative, dynamic people setting the pace in the industry.
Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions.
When you become a Marriott Hotels Guest Experience Expert , opportunity awaits.
Position Summary:   Assist guests arriving and departing the hotel through the check in and departure process  Handle general enquiries, engage and inspire guests through each guest experience  Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings  Support your front office team in general operational tasks  Take guest reservations and perform cash handling & credit card responsibilities  Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity  About You:  Experience with OPERA property management system or similar  Relevant experience in a similar role  Working rights in Australia  Enthusiastic to escalate your career  Self-motivated, driven and energized in a fast-paced environment  Armed with smart solutions and a can-do attitude  Our Benefits:   Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends   Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month   Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group   Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program   Opportunity to receive Employee Referral Incentives and get paid for working with your friend   Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness   Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.
Apply now!
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality.
Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
Because if you're happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates.
That's The JW Treatment.
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work,? begin  your purpose,  belong  to an amazing global? team, and  become  the best version of you.


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Job Function:

Requirements

Guest Experience Expert
Company:

Marriott


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