A role for general manager for people & culture with excellent remuneration packageLarge growth plans for next few yearsA local institution with high customer satisfactionWe are excited to partner with this Gold Coast institution for this high-level role.
One of the Gold Coast's leading and most successful clubs, offering a diverse range of outlets and facilities, continually evolving and expanding. It also serves as an integral part of the local community.
This role is culturally and strategically very important for the club, as it enters a new growth phase, with a large development plan in place to incorporate world class sporting and fitness facilities.
This business is very much about people with many of the team having great retention, especially the senior mgmt. Their core business is F&B, but they have financial streams in accommodation, entertainment, sports, gym and corporate events.
The RoleReporting to CEO and COO, this person will redefine the P&C department for the growth phase while shaping the next generation of talent.
Lead and implement strategies that enhance team culture, employee retention, satisfaction and engagement.Act as a mentor, guiding and developing staff at all levels to ensure a positive and inclusive work environmentImplement a successful succession plan for all mgmt. levelsOversee recruitment, onboarding, and training programs to ensure we attract and retain top talentFoster open communication, and address challenges with a solution-oriented mindsetDesign and lead initiatives that support professional growth, diversity, and employee well-beingWork closely with leadership to align the company's values with business goals, creating an environment where people love to workRequirementsProven leadership experience in a similar role, ideally in hospitality, retail, or customer-centric industriesA passion for people, diversity, and creating an inclusive workplaceExcellent communication, conflict resolution, and team-building skillsStrong strategic thinking with the ability to execute culture-focused initiativesDemonstrated success in employee development, training, and retentionAn inspiring, proactive leader who thrives in a fast-paced environmentKnowledge of industry policies and proceduresEnjoy a great work-life balance with a 45-hour work week, generous tips, and a positive work environment with incentives.
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