Sanctuary Inn Tamworth is the preferred choice for travellers visiting Tamworth and its surroundings for leisure, conferences, events, and group stays. We offer 7 day dining at the Riviera Bar & Grill.About the RoleAs the Hotel Operations Manager, you will be at the forefront of our hotel operation, collaborating closely with our head office team to drive productivity, efficiency, and profitability across our portfolio of properties. You will oversee all aspects of the hotel operations, ensuring an exceptional guest experience while maximising revenue and profitability.ResponsibilitiesDrive performance and profitability of the businessEnsure exceptional guest experience and satisfactionLead and develop the hotel team to deliver excellenceHandle guest complaints promptly and professionallyEnsure compliance with licensing and regulationsMaintain operational standardsEnsure rostering, purchasing and daily checklist is carried outPrepare and produce daily, weekly and monthly reportingManage financial performance and budget adherenceProvide leadership and support to department heads and team membersFoster a positive workplace culture and ensure compliance with policiesPromote workplace health and safetyAbout YouStrong background in hospitality managementOperational knowledge across hotel departmentsExperience in cost control managementTrack record in delivering goals, objectives and meeting KPIsDedication to guest engagement and VIP experienceExemplary communication and leadership skillsProficiency in Property Management Systems and Point of Sale SystemsStrong attention to detail and ability to multitaskCommercial business acumen and financial analysis skillsProblem-solving and strategic thinking abilitiesProficiency in MS Office suiteWhat do we offer?Great team, benefits and perks!Work as part of a great, supportive teamGrow and develop a multitude of skillsFun and rewarding work environmentOnsite accommodation included in package
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