The General Manager is responsible for overseeing the complete operations of the hotel, ensuring that all departments run efficiently, providing exceptional guest experiences, driving revenue, and maintaining a motivated and engaged workforce.
The role requires a leader who can balance strategic vision with a hands-on approach, ensuring operational excellence and a positive guest experience in all facets of the business.
Key Responsibilities:
Leadership & Team Management :Lead, mentor, and manage a team of 50-70 staff, ensuring high levels of team engagement and performance.
Foster a culture of excellence, accountability, and continuous improvement across all departments.
Operational Management :Oversee all departments: rooms division (140+ rooms), day spa, hot springs, and café.
Implement and maintain high standards for guest services, housekeeping, and F&B.
Ensure the hotel operates in line with established standards, maintains compliance regarding all industry bodies, licensing bodies and brand guidelines and to adhere to all OH&S regulations Develop and execute revenue generation strategies to maximize profits across rooms, spa, hot springs, and café operations.
Prepare, monitor, and manage budgets and financial performance reports.
Identify and implement cost-saving initiatives without compromising quality or guest experience.
Guest Satisfaction :Ensure high levels of guest satisfaction by maintaining service excellence throughout the property.
Handle guest complaints and issues promptly and professionally.
Encourage employee productivity, efficiencies and job satisfaction Staff Development :Oversee recruitment, training, and performance management for all staff.
Promote ongoing professional development and growth within the team to maintain a high level of service.
Growth & Strategic Planning :Work with owners and executive management to develop and implement long-term business strategies.
To identify and encourage succession planning within the staffing team Drive the future growth of the business by identifying new opportunities, partnerships, and market trends.
Qualifications & Skills:
Minimum of 5 years' experience as a General Manager or equivalent senior position in a hotel or resort environment.
Strong understanding of hotel operations, with a focus on multi-departmental management (accommodation, spa, F&B).
Proven track record in driving revenue growth and maintaining profit margins.
Excellent leadership, communication, and interpersonal skills.
A hands-on approach with the ability to work under pressure and meet operational goals.
High level of financial acumen, including budgeting, forecasting, and cost management.
Salary : The base salary is $150,000, with flexibility for a higher offer based on the candidate's qualifications and experience Bonus Scheme : Performance-based bonus to reward exceeding key operational and financial targets.
Superannuation : As per statutory requirements.
Accommodation : Not provided.
To apply, please submit your resume and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for this role.
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