About the RoleAs a General Manager you will embrace and share our values of being Brave, Caring and Responsible. As a passionate, empathetic, and nurturing leader; you will lead our care home and the team to achieve its care, safety, financial, operational, customer and peopleobjectives. You will be provided witha strong supportstructure, including highly experienced and supportive operational and clinical management teams. You will be rewarded with a competitive salary package and management bonuses. Play a pivotal part in driving our purpose to help people live longer, healthier, happier lives and making a better world.About the Care HomeBupa Portlandisa charming care home set in a coastal town in southern Victoria.You'llbe close to the local community with schools, parks, tourist locations and transport links nearby.The homealsofeatures a secure dementia support community for those with specialised care needs.We'reproud that our care homes strong commitment to a happy, quality Home is reflected in our most recentindependently verifiedteam engagement score of 80+, which is considered world class against global benchmarks.BenefitsRange of discounts on Bupa products – Healthcare, Optical, Dental'People First' wellness program that can be accessed by all employees.Bupa Online Leadership Development, available on demand.Clinical learning opportunities and more, through online and face to face training.Internal transfers across our care homes.Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa.DutiesCreate a positive and engaged culture in the Care Home for all employees to thrive in.Provide strong leadership to your Care Home employees, leading with Bupa's Values to ensure your team is supported to perform at theirbestSupport your leaders to have frequent team and individual performance and development conversations, to help employees be successful in theirrolesEnsure a person-first approach is taken at the Care Home to support our residents and their families, enabling and respecting residents to make informed decisions about theircareEnsure Aged Care Standards are embedded within the Home.Diagnose and solve business problems, drawing on your key business insights to develop and executeappropriate interventionsatpaceDeliver the required commercialoutcomesSkills & ExperienceExperience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback.Leadership roles in highly regulated sectors withstrong performancestandards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers).Capacityto actively learn through experimentation,pivotand apply experience to new roles and industry.Has developed or driven continuous improvement efforts in large organisational settings.Experience leading others through high-pressure situations or adversity.Solid commercial understanding of budgets, resource management and key levers for profitability – to allow for better care outcomes and re-investment opportunities.Considers differences in stakeholder perspectives to reachoptimalsolutions and ensure organisational responsiveness to stakeholders.A track recordofmaintainingservice delivery and customer satisfaction within health or other service industry,in accordance withstrict regulations and standards.CultureWe all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care witha personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.
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