General/Business Unit Manager (CEO & General Management) About Auto & General
Auto & General is the Australian arm of a private global group, employing 8,000 individuals across 31 offices and serving over 8.9 million customers worldwide. As Australia's fastest-growing insurance business, A&G has been offering general insurance solutions since 2000. The company provides a diverse range of insurance products, including Car, Motorcycle, Home, Contents, Pet, and Travel Insurance, as well as Roadside Assistance. A&G proudly insures leading brands such as Budget Direct, ING, Qantas, and Virgin Money.
Committed to "safeguarding a brighter future" for customers, employees, and the broader community, A&G fosters a culture of high performance and integrity—referred to as the "A&G Way." The company expects every team member to contribute 100% effort, energy, and dedication to achieving its goals. In return, A&G invests in its team members by offering generous rewards, benefits, development opportunities, and job security.
About the role:
This strategic leadership role is responsible for overseeing the Home Assessing function, ensuring the model and controls are maintained effectively and managing the Assessing value chain within the broader Home claims process. The role involves leading a large team of Assessors through State Assessing Managers, driving high performance, fostering workforce engagement, and delivering an exceptional customer experience.
The position holds ownership of the assessing systems, process design, and continuous improvement initiatives to enhance productivity and operational efficiency. It also requires close collaboration with the Home Senior Leadership Team (SLT), including key stakeholders like the GM Home Claims Management, GM Commercial, and Head of Performance, Controls & Risk, ensuring alignment and seamless execution of the Home Claims function across all measures.
In addition, this role focuses on designing and operating effective controls and teamwork across the end-to-end claims cycle, delivering a well-structured, efficient system for the benefit of both customers and the business. The role also challenges existing business norms to drive superior performance and enhance the capability of the team.
Specifically, key accountabilities include: Provide strong leadership to the entire Home Assessing team, focusing on strategic alignment, technical delivery, process optimisation, and people care. Lead, coach, and develop the senior management team, ensuring they are capable of delivering high performance. Directly coach and develop State Managers, guiding them to be high-performing leaders of their teams. Foster a culture of high performance and integrity, role modelling leadership to enhance employee engagement and leadership capability. Identify and leverage internal opportunities to create competitive advantage for the business. Collaborate with the Home Commercial team to support and grow commercial relationships as the network expands. Help embed re-engineering programs that deliver cost, customer, and employee benefits. Ensure compliance with business risk policies while aligning performance with cost control and maintaining the company's brand reputation. The Person:
To be considered for the position, you will be an exceptional Insurance leader with extensive experience and a proven record of achievements at a senior level across the insurance or financial services sectors. Having led Assessing functions, you must demonstrate strong analytical thinking and problem-solving abilities. Your meticulous attention to detail is complemented by excellent written and verbal communication skills, ensuring effective collaboration within diverse teams.
An understanding of home insurance and claims processes will be desirable for this key senior appointment. The ideal candidate will possess a strong grasp of relevant legislation, industry best practices, and operational intricacies. This knowledge will enable effective decision-making, ensure compliance with regulatory requirements, and facilitate the implementation of efficient claims management strategies. Additionally, significant knowledge of the delivery of services and products through traditional Customer Service channels, as well as Digital and Omni Channel strategies, will be crucial. Proficiency in developing and executing operating plans to achieve key performance indicators (KPIs) will also be a key success factor.
Lastly, the successful candidate will need to exhibit strong leadership qualities and a proactive approach to problem-solving. Fostering a collaborative and motivated work environment where teams are empowered to excel is essential for contributing to the organisation's success. Moreover, the ability to adapt to change and navigate challenges with resilience is critical for driving continual improvement and maintaining operational excellence in the face of evolving industry dynamics. Overall, the ideal candidate for this role will combine formal qualifications or relevant experience, leadership acumen, industry knowledge, and a strategic mindset to effectively lead and elevate the Home Assessing business.
For a strictly confidential discussion, please contact Callan Raine, Director - Executive on 0411 686 652. Alternatively, you can request a candidate pack by emailing . Submit your application (CV and cover letter) via the apply button.
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